We are seeking a
BusinessCommunications Advisor -
AI Workflow and Solutions to join our team. This role is responsible for identifying business needs and workflow inefficiencies, translating those needs into prioritized AI use cases and requirements, and building practical solutions that improve how teams operate. The person in this role will serve as both a consultant and a builder-partnering with stakeholders to identify opportunities, define future-state workflows, and implement AI-enabled solutions such as agents, automations, and other workflow improvements.
This role is ideal for someone who combines business analysis, product thinking, and hands-on solution development. The ideal candidate is comfortable working with ambiguity, diagnosing workflow challenges, evaluating solution value, and turning ideas into deployed solutions that align with the broader AI strategy.
Responsibilities IncludeBusiness Needs Analysis and Workflow Consulting- Partner with stakeholders to understand business needs, operational pain points, and workflow inefficiencies across Marketing and Communications
- Analyze current-state workflows to identify opportunities for AI-enabled process improvement, automation, and redesign
- Serve as a consultant to teams on how to evolve ways of working through AI, agents, and automation
- Facilitate discussions that clarify problems, desired outcomes, and opportunities for workflow transformation
Use Case Definition and Prioritization- Translate business needs into clear use cases, workflow requirements, acceptance criteria, and success metrics
- Assess solution feasibility, expected value, scalability, effort, and risk
- Prioritize opportunities in alignment with team needs, business impact, and the broader AI strategy
- Help manage a pipeline of solution opportunities from intake through recommendation and delivery
Solution Design, Build, and Implementation- Design, build, test, and deploy AI-enabled solutions including agents, automations, workflow improvements, and supporting tools
- Own implementation for assigned solutions, coordinating requirements, testing, stakeholder input, and rollout
- Iterate on solutions based on performance, feedback, and evolving business needs
- Maintain and enhance deployed tools and workflows to improve effectiveness and adoption over time
Governance, Adoption, and Continuous Improvement- Ensure solutions align with enterprise policies, governance requirements, and responsible AI practices
- Support teams in adopting redesigned workflows and integrating AI-enabled solutions into day-to-day operations
- Monitor usage, outcomes, and performance to identify gaps and opportunities for refinement
- Document reusable patterns, use cases, and recommendations that can be scaled across the function
Ideal Candidates Will Offer- Bachelor's degree in Marketing, Communications, Artificial Intelligence, Information Technology, Data Science, Business or a related field, plus 5 years of relevant experience
- Demonstrated technical foundation with at least two of the following:
- Formal education in AI, computer science, data science, or a related field
- Professional training or certification in AI
- Hands-on experience building AI agents, automations, workflow tools, or other data-intensive solutions
- Experience in business analysis, requirements gathering, workflow/process design, and solution implementation
- Ability to translate ambiguous business needs into structured requirements and practical solutions
- Experience evaluating and prioritizing opportunities based on business value, feasibility, and strategic fit
- Proven experience working in an AI-forward way and using modern tools to build or configure solutions
- Strong written, verbal, and interpersonal communication skills, with the ability to consult effectively across stakeholder groups
- Analytical mindset with the ability to diagnose workflow challenges, identify opportunities, and implement improvements
- Strong project and delivery management skills, with the ability to manage multiple workstreams in a fast-paced environment
- Ability to work collaboratively
- Ability to work from a Cigna Group office 3 days a week, as directed by the business
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
