Location: USA - Dallas-Fort Worth Int Apt, Grapevine, Esters Blvd Division: Air & Sea Job Posting Title: Business Change Manager, Data Quality Time Type: Full Time Position Summary The Business Change Manager, Data Quality is responsible for driving Data Quality performance and KPI compliance across North America. The role focuses on improving data quality KPIs through performance monitoring, root cause analysis, training, and support. The position works closely with branch managers and operational teams to ensure consistent execution of Data Quality standards aligned with regional and global frameworks. Key Responsibilities 1. KPI Performance & Data Quality Management • Monitor and drive performance across Data Quality KPIs • Analyze performance trends and identify root causes of data quality gaps • Provide actionable insights and recommendations to branch and regional leadership • Ensure follow-up and accountability on KPI performance across North America 2. Operational Support • Act as subject matter expert on Data Quality processes and data compliance • Support branches in resolving Data Quality issues through structured follow-up • Identify recurring error patterns and implement corrective actions • Promote adherence to TMS usage standards and best practices 3. Training & Onsite Support (Canada Focus) • Deliver onsite and remote Data Quality and KPI training sessions across North America • Provide hands-on support to managers and operational teams • Identify training needs and develop targeted training plans • Maintain and update training materials and user guides 4. Reporting & Analytics • Utilize Power BI, DQA and other tools to monitor Data Quality performance • Support development and maintenance of KPI dashboards and reports • Ensure consistency and accuracy of Data Quality reporting • Enable operations teams to effectively interpret and use performance data 5. Continuous Improvement • Identify and lead initiatives to improve Data Quality and operational efficiency • Collaborate with operational staff and global stakeholders on improvement initiatives • Support implementation of new tools, processes, and global programs • Contribute to strengthening Data Quality culture across operations Qualifications • Bachelor's degree in Supply Chain, Logistics, Business, or related field • 5+ years of experience in freight forwarding, operations, or operational excellence • Strong understanding of Data Quality principles and KPI management • Experience working with CargoWise One and/or Tango Skills & Competencies • Strong analytical and problem-solving capabilities • Solid understanding of freight forwarding operations • Ability to influence stakeholders without direct authority • Strong communication and presentation skills • Experience delivering training to operational teams • Structured and detail-oriented approach • Proactive and self-driven Technical Skills • Proficient CargoWise One and/or Tango • Experience with Power BI or similar reporting tools preferred Language Requirements • Fluent in English (written and spoken) Travel Requirements • Occasional travel within North America (Canada, U.S. & Puerto Rico) to deliver onsite training and operational support. • Travel is anticipated approximately every other month, typically for 3-5 days at a time. At Will Employment DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause For this position, the expected base pay is: $83,000 - 100,000 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations. This position can report to any of our DSV locations or can also be virtual. DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers generous paid time off, paid holidays, and additional floating holidays. DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees. Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. Business Change Manager, Data Quality Dallas-Fort Worth Int Apt