Business Banking Relationship Manager II

Citizens Bank

$70K — $95K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years in upper Business Banking/Lower Middle Market experience
  • Completion of Commercial Credit Training
  • Experience with moderately complex portfolios and transactions
  • Strong written and oral communication skills
  • Knowledge of sales force and various lending applications
  • Strong sense of customer service and retention
  • Adept in needs identification and consultative sales approach
  • Strong negotiation skills
  • Ability to self-generate new business development
  • Understanding of risk and compliance
  • Meaningful community involvement
  • Preferred degree in business or finance

Responsibilities

  • Manage and deepen a portfolio of commercial customer relationships
  • Provide advisory-led discussions to assess client needs
  • Engage COIs and internal partners to uncover new business opportunities
  • Operate within a fast-paced sales culture with specific goals
  • Actively participate in community activities to expand the customer base

Benefits

  • Comprehensive solutions in credit, liquidity, and treasury management
  • Opportunities for collaboration across the enterprise
  • Supportive sales culture focused on customer service and satisfaction
  • Engagement in community activities that reflect company values
Full Job Description
Job Description

In this role, you'll acquire and deepen client relationships by collaborating across the enterprise to deliver comprehensive solutions in areas such as credit, liquidity, interest rate management, treasury solutions, and Wealth Management.

Primary responsibilities include
  • Manage, acquire and deepen a portfolio of new and existing commercial customer relationships within the Business Banking target market of five million to fifty million in annual revenue.
  • Provide advisory led discussions to assess client needs and aspirations while positioning value added recommendations that drive customer delight and shareholder value.
  • Engage COI's and internal partners across the bank to uncover and deepen new business opportunities.
  • Operate within a fast paced, demanding sales culture with measured routines and goals aimed at new loan and deposit generation, fee income, customer service and satisfaction.
  • Actively engage in significant community activity to expand potential customer base and exemplify our company credo and community commitments.

Qualifications, Education, Certifications and/or Other Professional Credentials
  • 4+ years in upper Business Banking/Lower Middle Market experience
  • Completion of Commercial Credit Training
  • Meaningful experience with moderately complex portfolios, customers, and transactions.
  • Strong written and oral communication skills
  • Strong knowledge of sales force and various lending applications
  • Strong sense of customer service, satisfaction and retention.
  • Adept at needs identification, problem solving and the consultative sales approach.
  • Strong negotiation skills and the ability to overcome objections and adversity
  • Following of prospects, customers and COIs
  • Ability to self-generate and drive new business development
  • Action oriented and self-accountable to superior results
  • Strong understanding of risk and compliance
  • Meaningful Community involvement
  • Strong understanding of core products and services
  • Preferred undergraduate degree in business or finance

Hours & Work Schedule
  • Hours per Week: 40
  • Work Schedule: Monday - Friday


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