About the RoleWe are seeking a
Business Applications Director to oversee and optimize SHG's suite of business applications. This role ensures operational efficiency, compliance, and data integrity while driving training, vendor coordination, and system integration initiatives. You will collaborate closely with executive leadership on analytics and business intelligence projects.
JOB DUTIES AND RESPONSIBILITIES- Manage SHG business applications, including but not limited to ProfitSword, Hotel Effectiveness, PlateIQ, and Concur.
- Work with hotels in troubleshooting issues with business applications.
- Manage implementation of systems for new locations and termination of systems from exiting location.
- Develop and monitor training programs for supported applications.
- Create and implement location onboarding programs to improve efficiency and accuracy.
- Work with vendors on enhancements, troubleshooting, and support requests.
- Manage internal support requests for applications.
- Partner with CIO and CFO on system integrations and strategic initiatives.
- Develop compliance monitoring programs for all applications.
- Collaborate on data analytics and business intelligence initiatives.
- Direct operations teams on best practices and consistency in application usage.
- Other duties as assigned.
EDUCATION AND EXPERIENCE- Bachelor's degree in Information Systems, Business Administration, or related field.
- Proven experience managing enterprise business applications in hospitality or similar industry.
- Strong understanding of system integrations and data analytics.
- Excellent communication and vendor management skills.
KNOWLEDGE, SKILLS AND ABILITIES- Familiarity with ProfitSword, Hotel Effectiveness, PlateIQ, and Concur.
- Experience developing training programs and compliance frameworks.
- Ability to lead cross-functional teams and drive process improvements.
- Experience working with and creating reports using business intelligence tools such as Power BI.
- Ability to effectively communicate written and verbal instructions.
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
