Job Description: A Senior Business Analyst has experience in the effective use of data provided by cost estimators to create overall cost versus benefit assessment while considering functional benefits, technical performance, risks, and schedule concerns.
Primary Responsibilities - Translate user requests into technical language that the developer can understand.
- Acts as liaison between the customer, product owner, project manager and the technical team.
- Leading and scheduling meetings w/ product owners and customers.
- Working closely with business and IT teams to gather requirements via user stories to support ongoing business needs for Service Now configuration, implementation and support.
- Working with multiple projects simultaneously and completing project activities in a way that minimizes project risks and issues in a client services organization.
- Gather and understand requirements from the process owners and translate them into functional and technical requirements.
- Proactively research and suggest enhancements to processes and procedures.
- Collaborate with ITSM, ITBM, ITAM, ITOM process owners to assist with the design and development of IT solutions using ServiceNow.
- Follow, maintain and apply documentation best practice policies, procedures and process throughout ServiceNow development.
- Assist with simplification and standardization of tools and processes.
- Take notes and send to stakeholders.
- Provide excellent customer service.
Basic Qualifications Bachelor's Degree in Operations Research, Mathematics, Computer Science, Cost Accounting or related scientific or technical discipline is required with 5 years of professional experience; or 8 years of additional relevant experience may be substituted for education. (13 total years of experience if no degree.)
- Must possess a minimum of 1 year of ServiceNow experience.
- Must possess excellent written and oral communication skills.
- Must possess a quiet area/office to work from to properly understand customer requests.
- Must have initiative and positive attitude to lead meetings with customers.
- Must be able to translate technical terms into laymen's terms and vie-versa.
- Must work well under high pressure.
- Must enjoy providing excellent customer service.
- Must be professional and courteous, as the BA is the first team member to meet with the customer.
- Must be proficient in MS Office, including PowerPoint and Visio
Preferred Qualifications - ServiceNow - CMDB, HAM, SAM, APM, TPM, EM, ITSM, ITBM, ITAM, ITOM
- Coding experience is a plus
- Service Now certification is preferred
- ITIL certification is preferred
- MS Project is a plus!
ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans 
