Key Responsibilities:
• Act as the voice of the customer, working with IT project team members and business stakeholders to fully understand business processes, pain points, and customer needs.
• Develop expertise in customers' business applications and organizational data management concepts, advocating for the customer throughout the SDLC.
• Conduct Root Cause Analysis to identify system gaps and deficiencies that impact the customer and require a business, technical, or blended approach for resolution.
• Diagram current processes and propose modifications using process flows (BPMN 2.0), context diagrams, and data flow diagrams to ensure clarity for both technical and non-technical stakeholders.
• Client and document customer-centric requirements, user stories, and acceptance criteria with a focus on improving business and technical processes.
• Decompose traditional requirements into Agile Epics and Features; create clear and concise user stories that are aligned with customer goals and are easy to implement by technical teams.
• Map user stories to technical designs for system modifications, ensuring that solutions meet customer expectations.
• Identify and group related user stories into features; document dependencies, ensuring alignment with customer priorities and business processes.
• Assist the Product Owner (Business Sponsor) in maintaining the product backlog with a customer-first mindset.
• Perform Quality Analyst functions, defining test objectives, test plans, and test cases, while executing tests (including regression testing) to ensure customer satisfaction.
• Coordinate, facilitate, and document User Acceptance Testing (UAT) with business stakeholders, ensuring that the customer is at the center of the testing process and keeping Project Managers/Scrum Masters informed of progress.
Qualifications:
• Minimum of 10 years of experience delivering business and data analysis artifacts with a customer-focused approach.
• 5+ years of experience as an Agile Business Analyst with a strong understanding of Scrum concepts and methodology, including representing the customer during sprint reviews.
• Experience organizing and maintaining Product and Sprint backlogs, ensuring prioritization based on customer needs.
• Proficiency in translating client and product strategy requirements into Epics, Features, and User Stories, ensuring alignment with customer goals.
• Strong data analysis background, organizational data management concepts, and SQL/database experience, particularly in supporting customer-driven solutions.
• Proficient in understanding and developing acceptance criteria to ensure test cases meet customers needs/acceptance.
• Experience with software development applications such as Azure DevOps and/or Jira.
• Expertise with Microsoft Office products (Word, Excel, Access, Outlook, Visio, PowerPoint, Project Server).
• Experience with reporting systems, operational data stores, data warehouses, data lakes, and data marts.
• Exceptional written and oral communication skills with a proven ability to advocate for customers while working with a diverse set of peers and stakeholders.
Preferred:
• Certified Business Analysis Professional (CBAP)
• PMI - Professional in Business Analysis (PMI-PBA)
• PMI - Agile Certified Practitioner (PMI-ACP)
• Experience using Azure DevOps or Jira for agile software development and work item tracking.
• Experience with automated testing tools such as TestComplete, Cucumber, or Selenium.
