TeleTech

Business Analyst Lead

TeleTech$77K — $176K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2+ years of experience in analyzing and documenting business processes or workflows
  • 2+ years of experience engaging stakeholders for requirement gathering
  • Experience in maintaining standardized documentation across teams
  • Must have TS/SCI clearance
  • Bachelor's degree
  • Security+ Certification

Responsibilities

  • Analyze operational workflows to understand mission needs
  • Engage with stakeholders to gather and clarify requirements
  • Monitor progress against Zero Trust workstreams and report status
  • Document processes and project artifacts for comprehensive analysis
  • Collaborate with engineers and cyber teams to identify improvement areas

Benefits

  • Health, life, and disability insurance
  • Retirement benefits and financial support
  • Paid leave and work-life programs
  • Professional development and tuition assistance
  • Recognition awards for exceptional performance
Full Job Description
Business Analyst Lead
The Opportunity:
In a Zero Trust world, where every interaction must be continuously verified, business processes matter just as much as technical controls. You know that behind every system, policy, identity, or data flow is a mission-critical workflow that determines whether Zero Trust succeeds or fails. As a Zero Trust Business Analyst, you bridge the gap between enterprise and cybersecurity-ensuring that decisions are not just secure, but aligned with how the mission actually works. We're looking for someone like you to help clients modernize their processes, close visibility gaps, and bring Zero Trust principles to life across the enterprise.

As a Business Analyst at Booz Allen, you'll help organizations understand how their mission workflows actually operate by mapping end-to-end processes, and analyzing dependencies across Zero Trust pillars. You'll support team efforts by monitoring progress against Zero Trust workstreams, coordinating with engineering and cyber teams, and ensuring requirements, risks, and decisions are accurately reflected across dashboards and status reports. You'll dive into process documentation and project artifacts-everything from SOPs and architecture diagrams to test plans and client deliverables-to distill what's working, what isn't, and what needs to evolve as clients mature their Zero Trust posture. Your work ensures Zero Trust transformations don't break the mission they are meant to protect.

You'll analyze operational workflows, validate user journeys, and examine how business processes intersect with authentication, authorization, and continuous verification requirements. You'll assess data flows, review system and process documentation, and evaluate project artifacts to uncover gaps that impact Zero Trust alignment. By partnering with mission owners, engineers, and cyber strategists, you'll translate operational insights into clear, actionable steps that support modernization efforts, strengthen enterprise resilience, and enable secure, efficient mission execution.

Join us. The world can't wait.

You Have:
  • 2+ years of experience analyzing and documenting business processes, workflows, or mission operations
  • 2+ years of experience engaging with stakeholders to gather requirements and support operational decision-making
  • Experience maintaining standardized documentation across teams
  • TS/SCI clearance
  • Bachelor's degree
  • Security+ Certification


Nice If You Have:
  • Experience working with engineers, cybersecurity teams, or IT developers to identify process improvement opportunities or propose system modifications
  • Experience supporting Zero Trust or cybersecurity modernization
  • Experience supporting Department of War (DoW) missions
  • Experience using project and requirements-tracking tools such as Jira, Confluence, or ServiceNow
  • Master's degree
  • Project Management Professional (PMP) certification or equivalent


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $77,500.00 to $176,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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