The Position: The
Business Analyst supports the delivery of strategic, cross-functional initiatives by bridging business and IT teams throughout the project lifecycle. This role is focused on omni-channel systems including web platforms, retail POS, call center applications, and integration layers by engaging with business owners to define requirements and ensuring alignment with IT teams and technical design. Key responsibilities include gathering and refining business requirements, analyzing business processes to assess impact and scope, and supporting testing and enablement activities. The Business Analyst also provides day-to-day operational support, contributes to change management efforts, and participates in continuous improvement initiatives.
The Benefits: Yes, we have the regular "stuff" - medical, dental, vision, company paid short- and long-term disability, life insurance, paid parental leave, paid time off to rest, paid holidays to have fun, a 401(k) with a company match.
But here's what makes us different: 40 paid volunteer hours a year, profit sharing*, participation in the Employee Stock Ownership Plan (ESOP)* and knowing that those working with you are dedicated and engaged co-employee owners that believe in you and your extraordinary abilities to move us all forward.
The Location: Hybrid combining working from home, and onsite in White River Junction VT roughly 4 times per year. Ideal candidates will be located within 120 miles of our offices.
The Pay: $82,000 to $110,800 annual salary; commensurate with experience.
Essential Duties and Responsibilities - Partner with business and IT owners to drive strategic projects through the entire lifecycle, including scoping, business requirements definition, testing, enablement, and support
- Execute projects for full range of omni-channel systems including web platforms, retail Point of Sale (POS), call center applications, supporting systems, and middleware/integration layers
- Drive business requirements definition, reconcile conflicting objectives, and distinguish critical requests from nice-to-have components
- Research business processes and associated technology deeply enough to define project impact/scope, identify use cases, and facilitate alignment on expected outcomes
- Demonstrate a hunger to learn and work to evolve into a Subject Matter Expert (SME) for omni-channel systems and provide day-to-day operational support to business partners
- Collaborate with IT development teams to ensure functional requirements are understood and learn how requirements are effectively incorporated into technical design
- Coordinate alignment with business partners to negotiate trade-offs between functionality, usability, performance, etc. with technical design as adjustments are warranted
- Assist with the impact assessment to identify change management scope to business operations and participate in enablement, training, and support activities
- Support test plan definition and assist in executing functional and user acceptance testing
- Evaluate and optimize business processes to craft an omni-channel experience that drives efficient and effective customer and user outcomes
Experience and Education - 3+ years of experience in business analysis, business process optimization, consulting, software implementation, program management, or similar
- Expertise identifying business objectives and capturing complex business requirements via persona definitions, workshops, business process flows, decision trees, and other tools
- Familiar with phases of systems implementation projects and concepts of Software Development Life Cycle (SDLC), Business Process Optimization (BPO), and Organizational Change Management (OCM) methodologies
- Able to produce polished project deliverables such as Business Requirement Definition (BRD) documents, Functional Specifications (FS), system architecture diagrams, integration flows, etc.
- Experience building test plans and executing Quality Assurance (QA) and User Acceptance Testing (UAT)
- Comfortable with Microsoft Office Suite and Business Intelligence (BI) tools; bonus for experience with SAP S/4HANA, e-commerce, order management and point-of-sale platforms
Competencies - Critical & Strategic Thinking: High-level analytical thinking and problem-solving skills with close attention to detail while maintaining perspective to overarching goals
- Integrity & Accountability: Act with personal responsibility, set high standards, and deliver to committed deadlines
- Stakeholder Engagement & Communication: Utilize excellent communication skills and a customer service mindset to build relationships across both internal and external teams and drive alignment to project goals
- Prioritization & Adaptability: Ability to balance multiple active priorities, adjust to a shifting landscape, and comfortable navigating ambiguity
Success Factors - Genuine enthusiasm for King Arthur's mission and products, with a commitment to living its values
- Community-minded and engaged in volunteer activities
Physical Requirements/Work Environment/Safety The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical requirements - Ability to work for prolonged periods at a desk, both in a home office and onsite, using a computer and other standard office equipment.
- Regular use of computer keyboard, mouse, and video conferencing tools.
- Ability to communicate effectively in person, over the phone, and through digital platforms.
- Occasional standing, walking, bending, or reaching within the office environment.
- May occasionally be required to lift or move items up to 15 pounds (e.g., office materials, documents).
- Visual acuity needed for reviewing documents, spreadsheets, and data on screens.
- Ability to commute to the office for in-person meetings, trainings, or other business needs as required.
Work environment - Indoors, a normal office environment with little exposure to excessive noise, dust, or temperature changes.
- This role operates in a professional office environment where most work is performed at a desk.
- Remote work environment that meets KAB standards for work.
Safety - Understands that safety is the responsibility of everyone at the organization and is responsible for adhering to/providing work in a safe and ergonomic manner, identifying unsafe conditions and correcting conditions immediately or reporting them promptly.
- Participates in safety and compliance training and safety and health programs.
Supervision Travel - < 5% travel required: occasional travel may be required for meetings, training, or team events
Other Duties - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
There's room at our table for you! Apply today.*Amounts vary based on achievement of financial targets. Participation based on hire date and program entry date.
