Resp & Qualifications PURPOSE: The Business Analyst is responsible for supporting the analysis, documentation, and delivery of business and system requirements for the Provider Data Management area. Working under the guidance of senior analysts and business partners, the incumbent assists with gathering and documenting business requirements, analyzing business processes, supporting Salesforce and provider data initiatives, coordinating user acceptance testing, and help ensuring solutions meet business objectives. The Business Analyst serves as a liaison between business stakeholders and technical teams to support the successful delivery of enhancements, production support activities, and continuous process improvements across provider systems.
We are looking for an experienced professional in the greater Baltimore/Washington metropolitan area who is willing and able to work in a hybrid model. The incumbent will be expected to work a portion of their week from home and a portion of their week at a CareFirst location based on business needs and work activities/deliverables that week.
ESSENTIAL FUNCTIONS:- Support the elicitation, analysis, documentation, and validation of business and system requirements for Salesforce and Provider Data initiatives. Assist Senior Business Analysts and Product Owners by documenting user stories, business processes, acceptance criteria, and functional requirements. Participate in backlog refinement, design discussions, and requirements review sessions to ensure business needs are accurately captured.
- Provides operational technical support by triaging and resolving provider data inquiries related to the Provider System and downstream applications (FEP, Facets and NASCO). Investigate production issues and collaborate with business and technical teams to identify root cause and validate fixes. Implement practices and procedures for end user test plans. Identifies and documents gaps in requirement adherence or system deficiencies/defects and coordinates appropriate action through issue resolution. Providing guidance and training to application end users.
- Research, analyze, and assist in resolving production issues related to salesforce, provider data, and downstream applications. Perform data analysis, investigate root causes, document findings, and collaborate with business and technical teams to support issue resolution and continuous process improvement.
- Prepare and maintain business documentation including business requirements, process flows, user stories, training materials and job aids. Ensure documentation is accurate, complete, and maintained throughout the project lifecycle.
- Support project and release activities by tracking assigned work, monitoring deliverables, participating in Agile ceremonies, communicating project status, identifying risks or dependencies, and assisting with implementation and post-production support activities.
QUALIFICATIONS:Education Level: Bachelor's Degree in Business, Information Technology, Computer Science or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
Experience: 3 years experience in functional, operational, business, data, systems or testing analysis.
Preferred Qualifications:
- Demonstrated ability to deliver high quality, effective deliverables on-time and be a valuable contributor to the development of cost-effective solutions.
- Moderate understanding of business analysis core competencies.
Knowledge, Skills and Abilities (KSAs)- Strong time-management and organizational skill.
- Excellent communication skills both written and verbal.
- Ability to organize stakeholder meetings.
- Microsoft Office applications usage.
Salary Range: $60,840 - $120,835
Salary Range Disclaimer The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).
PHYSICAL DEMANDS:The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
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