Fragomen

Business Analyst

Fragomen • $70K — $95K *
US-AnywhereRemote in United States
Information Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in IT, Engineering, business, or related discipline preferred
  • At least 3 years of experience as a Business Analyst
  • Intermediate experience/proficiency in T-SQL
  • Ability to prioritize and manage multiple tasks
  • High level of accuracy and attention to detail

Responsibilities

  • Assist front-line team with escalated inquiries
  • Build tools for issue resolution
  • Manage ticket system, identify trends, and develop compensatory tools
  • Adopt an open-minded approach and iterate on the fly
  • Communicate effectively and document work for team collaboration

Benefits

  • Open to off-site talent across the United States
  • Collaborative and thriving Product Team environment
  • Opportunity to contribute to development projects
  • Engage in a role that encourages iterative processes and continuous improvement
  • Work in a supportive atmosphere focused on enhancing service team tools
Full Job Description
About the Role:

WorkRight is seeking a Business Analyst to join one of our successful technical teams. Candidates should have previous IT experience and be interested in working on some development projects and contributing to a busy but thriving Product Team. This role will primarily focus on assisting the front-line completion team with escalated inquiries, enhancing tools for the service team to resolve issues, and working alongside Product Managers to define and align product enhancements.

This role will be open to off-site talent in the United States.

How you will make a difference as a Business Analyst at MTSCo:

  • Assisting the front-line team with escalated inquiries


  • Building additional tools for the team to resolve issues


  • Managing within a ticket system, identifying trends, and developing tools to compensate.


  • You will possess an open-minded approach and a willingness to iterate on the fly.


  • The collaborative nature of our development process requires good communication skills, good coding practices and the ability to document your work so that others can contribute seamlessly.


Let's talk if you have the following qualifications and experience:

  • Bachelor's degree in IT, Engineering, business, or related discipline preferred.


  • At least 3 years of experience as a Business Analyst


  • Intermediate experience/proficiency in T-SQL


  • Ability to prioritize and resolve a steady stream of work


  • High level of accuracy and attention to detail


About Fragomen

Fragomen is a global immigration law firm that provides immigration services to clients in over 170 countries. The firm has over 50 offices worldwide and employs over 5,000 people. Fragomen provides a range of immigration services, including assistance with work visas, permanent residence, and citizenship applications. The firm also provides compliance and advisory services to help clients navigate the complex and ever-changing immigration landscape. Fragomen's clients include multinational corporations, small businesses, and individuals.
Learn more about Fragomen
Size
5,000 employees
Industry
Legal & Accounting
* Ladders Estimates

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