TeleTech

IT Business Analyst

TeleTech$55K — $126K *
Education, Government & Non-Profit
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of experience in gathering and documenting requirements
  • Experience working with cross-functional teams and influencing stakeholders
  • Proficient in producing reports and communicating findings
  • Skilled in Microsoft Office Suite and Agile tools like Jira
  • Knowledge of SharePoint functions and collaboration concepts
  • Must possess Secret clearance
  • Bachelor's degree required

Responsibilities

  • Develop SharePoint applications and digital workplace solutions
  • Identify and gather user requirements from clients
  • Create user stories to guide development
  • Collaborate with full stack developers and other team members
  • Deliver high-value products to various stakeholders
  • Improve governance and collaboration across digital platforms

Benefits

  • Comprehensive health and life insurance
  • Disability and financial benefits
  • Generous paid leave and work-life programs
  • Professional development opportunities and tuition assistance
  • Recognition awards program for exceptional employee performance
Full Job Description
IT Business Analyst
The Opportunity:

As an IT Business Analyst, youll work to develop leading-edge SharePoint applications, digital workplaces, collaboration sites, executive dashboards, automated workflows, and modern SharePoint Online solutions. Working with your team of full stack developers, testers, data specialists, and SharePoint or Power Platform engineers, and alongside Program Office SMEs and content strategists, youll identify clients business needs, gather user requirements, and develop user stories. Youll understand the overall direction and nuanced user needs clearly, and youll guide your team as they fulfill these needs by creating deployable features. Together, youll deliver high business value products to users, content owners, distributed teams, and enterprise stakeholders.

Work with us to make an impact by modernizing knowledge management, improving collaboration, strengthening governance, and transforming how organizations securely share, manage, and scale information across their digital platforms.

You Have:
  • 3+ years of experience gathering, analyzing, refining, and documenting requirements, including writing features and user stories
  • Experience supporting DoD or DoN Program Management Offices, working with cross-functional teams, and influencing key stakeholders
  • Experience producing reports, preparing presentations, documenting meeting minutes, and communicating findings to clients
  • Experience using Microsoft Office, including Excel and PowerPoint, Microsoft Visio, and Agile tools such as Jira
  • Knowledge of SharePoint functions and collaboration concepts such as lists, libraries, permissions, or content organization
  • Secret clearance
  • Bachelors degree


Nice If You Have:
  • Knowledge of AAF Pathway, functional policies, and guidance
  • Knowledge of contracting strategy types, program planning, budget execution, spend plans, authorization and appropriation, and appropriation accounts or categories
  • Knowledge of DoW and DoN authoritative systems of record such as DAVE, RDAIS, NEPS, PBIS, PIEE, AMS, ASSIST, or AAFDID
  • Knowledge of DoW and DoN financial management policies, regulations, and guidance
  • Knowledge of the Software Development Lifecycle (SDLC) and Agile development practices
  • Ability to pay strict attention to detail
  • Possession of excellent interpersonal and organizational skills


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allens benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individuals particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $55,200.00 to $126,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allens total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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