You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:- Open/triage and track issues related to OCM
- Work with business partners, CM's (Capability Mangers) IT to drive to resolution and/or enhancement
- Identify trending or critical issues and escalating to key partners as needed
- Work within Service Now to update tickets
- Respond to users within a timely manner to understand question or possible issue and provide coaching needed
- Act as a liaison for users and IT
- Become a SME in OCM
- Perform complex conceptual analyses of command center issues
- Possibility of coverage within the following Command centers for UM ICM, PA, BH, TOC and many more to come
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:- 3+ years of business analysis experience documenting capabilities, features, and stories
- 3+ years of experience facilitating requirements gathering with stakeholders
- 2+ years of experience using Agile business or technology methods for project delivery
- Experience working with technology partners
Preferred Qualifications:- Experience with Rally or Aha!
- Experience in the Healthcare industry within operations or clinical software
- Service Now experience
- Working in triage/support escalation environment
- ICUE knowledge
- Proven skills in Microsoft PowerPoint and Excel
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
