Salary: $86,688.00 - $113,736.00 Annually
Location : Thurston County - Olympia, WA
Job Type: Exempt
Remote Employment: Flexible/Hybrid
Job Number: 2026-79
Department: Administrative Office of the Courts
Opening Date: 08/27/2026
Closing Date: 9/13/2026 11:59 PM Pacific

Description
Are you a strategic thinker with a passion for making systems work better for everyone? The Administrative Office of the Courts (AOC) is looking for a dynamic Business Analyst to help drive one of the most impactful initiatives in our state the Blake Refund Program.
This is more than a job. It's a chance to be part of a transformative effort supporting the State v. Blake refund project, which helps ensure fairness and justice across Washington's court system. You'll be at the center of it all, working with a diverse team of professionals-from court clerks and administrators to technical experts and judicial officers.
In this role, you'll dive deep into understanding how our statewide court systems operate, uncover what they need to do better, and help shape the tools that make justice more accessible. You'll gather and document business requirements, analyze systems, and support quality assurance efforts that directly impact how courts serve communities.
You'll work independently, but never alone collaborating closely with the Court Services Division and partner agencies, all while making decisions that matter. If you thrive in a mission-driven environment and enjoy solving complex problems with real-world impact, we'd love to meet you.
Washington Courts Employment Opportunity

Administrative Office of the Courts
Business Analyst

Court Business Office

Blake Refund Program
Our Mission: To advance the timely, effective, and equitable operations of the Washington State judicial branch.
POSITION DETAILS
Job #: 2026-79

Status: Project, Full-Time*

Location: Olympia, Washington

Salary: Range 68: $86,688 - $113,736 per year (DOQ).

Opens: August 27, 2026

Closes: September 13, 2026. Candidates are encouraged to apply early. AOC reserves the right to close the recruitment at any time but no sooner than seven days after posting.
*Duration: This is a Blake Refund project position that is currently funded through June 30, 2027. It is anticipated that further funding will be approved through December 31, 2027.
WASHINGTON STATE RESIDENCY AND TELEWORK INFORMATION
AOC requires employees to reside in Washington State. Any exceptions must be approved. If you are invited to interview and currently reside outside of Washington State, seek more information about residency requirements from the AOC hiring manager of this recruitment.
This position requires you to be in the office at least two (2) days per week.

Duties
Some of the duties you will perform are:

• Plan, schedule and lead the management of requirements for complex solutions.
• Elicit business requirements from internal and external subject matter experts.
• Serve as a liaison between stakeholders and technical personnel to ensure that business needs are clearly defined, understood and translated into technical solutions.
• Translate business requirements into user stories, use cases and acceptance criteria.
• Develop and maintain requirements documentation.
• Develop and maintain requirements traceability matrices for requirement management and re-use.
• Analyze requirements for completeness and testability.
• Review test results to confirm that test acceptance criteria have been met.
• Provide consultation to project stakeholders.
• Conduct intensive, in-depth systems analysis for new or enhancements for small to large and highly complex applications and systems.
• Carries out analysis, review and interpretation of existing case management system reports, makes recommendations for enhancements of existing reports and creation of new reports to assist the courts.
• Recommends enhancements to court business processes.
• Performs research that includes source document and accounting report analyses, business process review, including steps to reproduce results in the process of identifying issues and initiating resolution.

Qualifications

• Eight (8) years of information technology experience, which includes three (3) years of direct experience as a business analyst and/or court user subject matter expert performing business analysis functions such as conducting requirements gathering activities with stakeholders, analyzing and evaluating business functions/processes for deficiencies and enhancements, and recommending solutions to address business needs.

OR

• Associate degree in computer science, information systems or related technical/business discipline and six (6) years of information technology experience including direct experience as a business analyst and/or court user subject matter expert performing business analysis functions such as conducting requirements gathering activities with stakeholders, analyzing and evaluating business functions/processes for deficiencies and enhancements, and recommending solutions to address business needs.

OR

• Bachelor's degree in computer science, information systems or related technical/business discipline and four (4) years of information technology experience including direct experience as a business analyst and/or court user subject matter expert performing business analysis functions such as conducting requirements gathering activities with stakeholders, analyzing and evaluating business functions/processes for deficiencies and enhancements, and recommending solutions to address business needs.

OR

• Master's degree in computer science, information systems or related technical/business discipline with one (1) year of direct experience as a business analyst and/or court user subject matter expert performing business analysis functions such as conducting requirements gathering activities with stakeholders, analyzing and evaluating business functions/processes for deficiencies and enhancements, and recommending solutions to address business needs.

*Relative IT Experience includes systems and software requirements development and management, software or systems development following the software development lifecycle and project management practices.
THE IDEAL APPLICANT WILL ALSO HAVE SOME OR ALL OF THE FOLLOWING EXPERIENCE, EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES

• Judicial & Court Operations Expertise - Deep understanding of court structures, case types, jurisdictional nuances, case flow, calendaring, clerk and administrator functions, and courtroom procedures.
• Data Analysis & Evidence Based Decision Making - Skilled in collecting, interpreting, and reporting court performance data; identifying trends, root causes, and using research and best practices to guide recommendations.
• Process Improvement & Strategic Planning - Proficient in workflow mapping, identifying inefficiencies, recommending improvements, and aligning operational changes with long-term justice system goals.
• Project Management & Change Navigation - Experienced in planning and executing projects, managing timelines and stakeholders, and supporting courts through system transitions and policy shifts.
• Communication & Facilitation - Strong ability to translate complex concepts into clear language, lead consensus-building discussions, adapt communication to diverse audiences, and deliver impactful presentations.
• Technology & Productivity Tools - Knowledge of case management systems (e.g., Odyssey, JIS, Tyler CMS) and advanced proficiency in Microsoft 365 (Teams, Outlook, Word, PowerPoint, OneNote).
• Consistent demonstration of AOC Values - Integrity, Teamwork, Customer Service, Honesty, Communication, Respect, Accountability and Trust.

Supplemental Information
For more information about the position, to review the job description, application submission requirements, supplemental questions, inquire about benefits, or to apply for the position CLICK HERE TO APPLY!
IMPORTANT: To be considered for this position, you MUST include the following:

• Completed online application;
• Current Resume;
• Letter of Interest describing how you meet the specific qualifications for the position.

IMPORTANT INFORMATION

• The workweek may fluctuate depending on workload or agency needs.
• Overnight travel may be required based on business needs.
• This position may be overtime eligible.

More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibilit