To lead that work at an enterprise level, ClearStar is seeking an Operations Excellence Analyst who will drive process excellence across the organization, partnering with business units company-wide to document how work gets done, identify where it can be done better, and standardize how performance is measured and managed.

• ClearStar Background Screening
• Our culture and values

This role brings core business analysis skills - process mapping, requirements gathering, data analysis, and stakeholder facilitation - to bear on enterprise-wide operational improvement rather than a single department or initiative. A working awareness of automation and AI-enabled tools is expected so the Analyst can recognize when they may be relevant, but the role's focus is broader operational excellence, not automation or AI specialization.

Key Responsibilities
• Enterprise Process Documentation and Improvement
• Partner with business units across the enterprise to document current-state processes and identify opportunities for improvement and standardization
• Gather, document, and validate business requirements for cross-functional process improvement initiatives
• Analyze operational data to identify trends, root causes, and opportunities for standardization across departments
• Support prioritization of the enterprise process improvement pipeline in partnership with leadership
• Standards and Frameworks
• Develop and maintain enterprise-wide process excellence standards, frameworks, playbooks, and documentation
• Ensure process documentation is current, clear, and actively used across business units
• Serve as a liaison between operations, business units, and other functional teams on enterprise process excellence initiatives
• Stakeholder Facilitation and Collaboration
• Facilitate workshops and stakeholder interviews across business units to surface pain points and improvement opportunities
• Collaborate with process owners and technology teams to translate improvement opportunities into actionable initiatives
• Support change management and communication planning for enterprise process initiatives
• Measurement and Reporting
• Track, measure, and report on the outcomes of process excellence initiatives, including efficiency, quality, and cost impact, at an enterprise level
• Provide leadership with enterprise-wide visibility into process performance trends and improvement outcomes
• Technology Awareness
• Maintain a working awareness of automation and AI-enabled tools relevant to process improvement, and flag potential opportunities to the appropriate teams
• Deep technical specialization in automation or AI tools is not required for this role

What Success Looks Like in 6 Months
• The enterprise has a consistent, standardized approach to identifying and executing process improvements
• Cross-department initiatives are underway and measurably improving efficiency, quality, or cost
• Business units across the organization trust and actively use the process documentation and frameworks this role maintains
• Leadership has enterprise-wide visibility into process performance trends and improvement outcomes
• The process improvement pipeline is prioritized, documented, and actively managed

Qualifications
• 3-5 years of experience in business analysis, process improvement, or operations excellence
• Demonstrated experience with process mapping, business requirements gathering, and data analysis
• Strong analytical skills with proficiency in Excel and comfort working with reporting or business intelligence tools
• Excellent written and verbal communication skills, including experience presenting findings to stakeholders across departments
• Ability to work cross-functionally across multiple departments and business units, and to work independently with minimal supervision
• Bachelor's degree in Business, Operations, or a related field, or equivalent experience

Preferred Qualifications
• Experience with process improvement methodologies such as Lean or Six Sigma
• Experience supporting organizational change management
• General awareness of automation or AI-enabled tools and their potential impact on operations; hands-on experience is a plus but not required
• Background screening, HR technology, or B2B SaaS industry experience

ClearStar, Inc. welcomes applications from candidates located in the following states: Alabama, California, Colorado, Florida, Georgia, Illinois, Indiana, Kentucky, Minnesota, Missouri, Montana, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and Washington.

The pay range for this position is $90,000 - $120,000 annually. Actual compensation will be determined based on experience, qualifications, and other job-related factors.