Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

This is a 12-months short term assignment.

Mandate:

BPM  is responsible for the strategic direction and establishment of learning and performance enablement solutions to build capabilities for CFM colleagues. 

• Covers a spectrum of activities including program design, design inputs for program evaluation, learning consultation and supporting needs analysis with in-depth learning design/content design analysis, working in collaboration with broader enterprise partners.

• Bringing in best in class and innovative specialized industry knowledge and development.

• solution

• Working in close partnership with business subject matter experts (SMEs) and Business Leaders to design targeted and large-scale learning interventions. This collaboration ensures that training solutions are aligned with organizational needs and priorities, whether for functional learning or onboarding programs.

• The Learning Designer recommends an optimal mix of learning activities for each solution. This blend may include instructor-led sessions, self-led modules, virtual-led instruction, hands-on activities, performance support resources, and web-based learning formats.

Role: develop, deliver, and implement learning for Canadian Fraud Management Colleagues, aligning with CFM's strategic goals and using multi-modal methods based on the Learn, Practice, and Validate model.  Accountabilities include but are not limited to:

Customer

• Design and contribute to learning and development programs, including instructional frameworks (LNA), content development, learning maps, prototypes and drafts, narrative scripts, and storyboards across multiple delivery modalities.

• Apply business skills, capabilities, tools, and resources to support a blended learning approach across the full learning lifecycle, including continuous learning and improvement.

• The Learning Designer recommends an optimal mix of learning activities for each solution. This blend may include instructor-led sessions, self-led modules, virtual-led instruction, hands-on activities, performance support resources, and web-based learning formats.

• Ensure learner accessibility and principles of diversity and inclusion, in alignment with the TD Brand Standards.

Shareholder

• Prioritize and manage own workload to meet SLA requirements for service and productivity.

• Deliver effective, planned and consistent SME and stakeholder engagement and deliverables, including regular and effective SME communications and updates, whether virtual or in person.

• Ensuring projects and learning solutions meet high standards and achieve success criteria while managing scope, risks and stakeholder engagement, and problem resolution.

• Ensure all learning solutions include both an appropriate evaluation & measurement plan and an agreed maintenance plan to enable both program impact. 

• Provide subject matter expertise in design, including knowledge of external best practices, emerging trends, and vendors; maintains best practices in areas of design; stays current in learning consulting, program evaluation and measurement.

• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite (i.e., adhering to design process, SOP, etc.)

Colleague

• Participate fully as a member of the team, supporting a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/points of interest.

• Support the team by continuously enhancing knowledge /expertise in own area and participate in knowledge transfer within the team and business.

• Own your own personal growth and development, including cross training others amongst team to support in their growth, when applicable.

• Contribute to a fair, positive and equitable environment that supports a diverse workforce.

• Lead, motivate and develop relationships with internal and external business partners /stakeholders to develop productive working relationships.

Qualifications:

• Strong business acumen/process knowledge in fraud operations

• Experience in learning design/delivery would be a critical asset.

• Undergraduate Degree and/or 3-5 years relevant experience

• Track record of impact and influence, critical thinking, problem solving, presentation, detail oriented

• Strong Microsoft suite skills (Excel, PPT, word)

• Confidence and ability to work independently on initiatives end-to-end.

• Ability to translate complex business processes, policies and SME knowledge into clear, practical learning solutions

• Strong stakeholder management and SME partnership skills. Including the ability to ask the right questions, challenge assumptions, and drive decisions.

• Experience designing across multiple learning modalities, including facilitator-led learning, digital learning, simulations, job aids and assessments.

• Ability to manage ambiguity and evolving requirements, bringing structure and recommendations forward

• Strong project management and organizational skills, including managing timelines, dependencies, reviews and multiple workstreams

• Experience incorporating governance, risk, compliance and quality review requirements into the design process

• Experience with scenario-based or practice-based learning, especially simulations or realistic learning

• Continuous improvement mindset, using learner feedback, business insights and performance data to refine solutions

• Strong written communication skills, including concise business writing, storyboarding and executive-ready materials

Language Requirement (Quebec only):