JOB SUMMARY
The Unit Supervisor for the Florida Region BSA Unit supports the execution, coordination, and day-to-day oversight of the Bank's BSA/AML transaction monitoring and regional BSA operational activities assigned to the Florida Region. The position is responsible for supervising the Florida Transaction Monitoring Team, which at present consists of two BSA Analysts, and ensuring timely assignment, review, follow-up, quality oversight, and escalation of transaction monitoring alerts and related BSA matters in accordance with applicable procedures, service-level expectations, and the Bank's BSA/AML Compliance Program.
The role provides direct supervision, guidance, coaching, workload coordination, and performance follow-up for the Florida Transaction Monitoring Team. The Unit Supervisor is responsible for day-to-day performance follow-up and execution of assigned work, including daily alert assignments, monitoring of production, review of in-progress alerts and investigations, quality feedback, production disruption tracking, and escalation of matters that may affect timeliness, backlog management, documentation quality, employee performance, or regulatory compliance expectations.
In addition to transaction monitoring responsibilities, the Unit Supervisor coordinates and monitors certain regional BSA/AML operational activities, including account opening exceptions requiring BSA review, OPB quality review coordination, FIU requests for information, investigation second-level review, potential SAR referral escalation, quarterly quality metrics, and BSA reporting support. Matters involving SLA risk, potential backlog, employee relations, account opening exception recommendations, SAR-related escalation, or issues requiring BSA Officer determination must be escalated to the BSA Officer and applicable Corporate BSA/Compliance stakeholders, as appropriate.
ESSENTIAL RESPONSIBILITIES
BSA/AML - Florida Compliance Unit Oversight Functions
Florida Region BSA Unit Supervisory and Operational Functions % TIME
• Supervise, monitor, and provide performance feedback to the BSA Compliance Specialist and Transaction Monitoring Analysts assigned to the Florida Compliance Unit, providing day-to-day guidance and coaching to support consistent execution of BSA/AML responsibilities. 20%
• Assign, distribute, monitor, and review the work of BSA Compliance Specialists and Transaction Monitoring Analysts, including workload progress, quality, aging, and prioritization of assigned BSA/AML tasks. 15%
• Support the Compliance Officer in developing, updating, implementing, and communicating BSA/AML procedures, processes, and controls applicable to the Florida Region, ensuring regional practices remain aligned with Bank-wide BSA/AML Program requirements. 15%
• Coordinate and support BSA/AML functions for the Florida Region, including coordination of second-level reviews of Florida suspicious activity investigations performed by the Corporate Compliance Unit and review, recommendation, coordination, or escalation of account opening exceptions requested by the Region's Business Units, including Foreign Individual Accounts, as applicable. 15%
• Serve as liaison between the BSA FIU Unit and the Florida Region by obtaining explanations, documentation, and supporting information needed to supplement the investigation process and by following up on Accounts Resolution Committee cases involving the Region. 15%
• Serve as liaison between the High-Risk Customers Unit and the Florida Region, supporting timely completion of ongoing due diligence and periodic review processes, including OPBs and related follow-up activities. 10%
• Support BSA/AML examinations, internal audits, independent testing, management reviews, remediation efforts, system implementations, process enhancements, user testing, procedure updates, and workflow changes affecting Florida transaction monitoring or regional BSA/AML operational activities, as assigned. 10%
ADDITIONAL RESPONSIBILITIES
Additional Functions
• Participate in and support the execution of the Bank's BSA/AML and OFAC Compliance Program for the Florida Region, ensuring alignment with Corporate BSA standards, applicable procedures, and the Bank's established control framework.
• Follow up on production expectations, including complex alert review volumes and regular alert productivity, taking into consideration alert complexity, operational circumstances, and other factors that may affect daily production.
• Provide day-to-day administrative supervision of the Florida BSA Analysts, including biweekly one-on-one discussions, staff meetings, productivity follow-up, workplan adherence, attendance-related monitoring, vacation coordination, performance metrics discussions, and timely escalation of employee relations matters through the appropriate channels.
• Maintain quality oversight of alerts processed by the Florida BSA Analysts, including monitoring quality review results, identifying recurring errors or omissions, documenting corrective feedback, reinforcing expectations, and coordinating related quality metrics and reporting support.
• Escalate matters involving SLA risk, potential backlog, employee relations, account opening exception recommendations, SAR-related concerns, quality trends, interim coverage, staffing transitions, or issues requiring Compliance Officer or BSA Officer determination to the Compliance Officer, BSA Officer, and applicable Corporate BSA/Compliance stakeholders, as appropriate.
• Identify opportunities for process improvement, quality enhancement, workload efficiency, and staff development, and communicate recommendations to the BSA Officer or applicable Corporate BSA/Compliance stakeholders. Perform other duties as assigned.
REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION
Education Level Education Details Req Pref
Bachelor's degree Finance, Banking, Accounting, or a related field; or equivalent relevant experience performing regulatory compliance functions in the banking industry, with knowledge of BSA/AML and OFAC laws and regulations. X
WORK EXPERIENCE
Experience Experience Details Req Pref
Minimum of three years Relevant regulatory compliance experience in the banking industry, preferably in BSA/AML, branches or back-office operations, or internal/external audit. X
Supervisory or team lead experience Prior supervisory experience is desired but not required. X
Or the equivalent combination of Education and Experience needed to be able to perform the functions of this job.
KNOWLEDGE, SKILLS AND ABILITIES
Functional Competencies Proficiency
Regulatory accountability mindset and examiner-ready documentation standards High
Knowledge of BSA/AML and OFAC laws and regulations High
Strong supervisory skills, interpersonal communication, leadership, and teamwork orientation High
Strong written and oral communication skills in English and Spanish High
Strong analytical, proofreading, problem-solving, organization, and prioritization skills High
Sound judgment, confidentiality, ethical values, and ability to work with minimum supervision High
Proficient with Excel, Word, Outlook, PowerPoint, AI, the Bank's core systems, and BSA/AML case management or monitoring tools High
LICENSES AND CERTIFICATIONS
Licenses/Certifications Licenses/Certification Details Time Frame Req Pref
CAMS Certified Anti-Money Laundering Specialist X
COMPETENCIES
Grade Family: Executive / Management
Category Unit Supervisor Competency Criteria
CUSTOMER FOCUS Anticipates and responds effectively to the needs of internal and external customers. Ensures the team delivers accurate, timely, and quality service while promoting a culture of service excellence.
BUILDING STRONG RELATIONSHIPS Establishes and maintains productive working relationships with team members, business partners, and stakeholders to support departmental objectives and organizational goals.
COMMUNICATION Communicates clearly, professionally, and effectively with employees, management, and business partners. Ensures information is shared appropriately and promotes mutual understanding.
BUSINESS ACUMEN Understands the organization's policies, procedures, products, services, and regulatory environment. Applies this knowledge to support sound operational decisions and effective team performance.
PROBLEM ANALYSIS & SOLUTION Identifies issues, gathers relevant information, evaluates alternatives, and implements practical solutions. Escalates complex matters appropriately and supports continuous process improvement.
OWNERSHIP Takes initiative and assumes accountability for individual and team responsibilities, ensuring commitments, deadlines, quality standards, and compliance requirements are fulfilled.
VISION & VALUES Demonstrates behaviors consistent with the organization's mission, vision, and values. Serves as a role model by promoting integrity, professionalism, ethical conduct, and accountability in daily activities.
COLLABORATION & TEAMWORK Promotes a cooperative and inclusive work environment. Encourages teamwork, knowledge sharing, and collaboration across functions to achieve departmental objectives.
DEVELOPMENT (PERSONAL & OTHERS) Demonstrates commitment to continuous learning and professional growth. Provides coaching, guidance, and developmental feedback to support the growth and effectiveness of team members.
CHANGE & INNOVATION Supports organizational changes and encourages team members to embrace new processes, technologies, and improvement initiatives. Identifies opportunities to improve efficiency and effectiveness within the unit.
EMPOWERING & MOTIVATING OTHERS Creates a positive work environment that encourages employee engagement, accountability, and ownership. Delegates responsibilities appropriately and provides support for employees to perform successfully.
MANAGING PERFORMANCE Communicates clear expectations, monitors day-to-day performance, provides ongoing feedback and coaching, recognizes achievements, documents performance concerns, and escalates matters requiring management or Human Resources involvement in a timely and constructive manner.
PHYSICAL ACTIVITY
The physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions
PHYSICAL DEMANDS
Activity Frequency (Percent of Time)
Little or no physical demand Occasional Up to 25%
Moving of light weight material Occasional Up to 25%
Moving heavy weight material. Works in difficult work positions. Occasional Up to 25%
Seated Regular 25% to 50%
To walk, On foot Regular 25% to 50%
Visual, Motor effort Regular 25% to 50%
Tu pull ahead, to raise, to load Regular 25% to 50%
To handle, To operate Regular 25% to 50%
TRAVEL REQUIREMENTS
Frequency (Percent of Time) Travel Area
Occasional Up to 25% All Regions
WORK ENVIRONMENT
Working Condition Work Environment
Office with freedom of movement Regular 25% to 50%
Outside Occasional Up to 25%
Noise Not Applicable 0%
Vibration Not Applicable 0%
Extreme Cold Not Applicable 0%
Extreme Heat Not Applicable 0%
Little light Not Applicable 0%
Dust Not Applicable 0%
Mechanical or electric risk Not Applicable 0%
Atmospheric Conditions Not Applicable 0%
Hazards Not Applicable 0%
SUPERVISION
Supervision Responsibility: Yes
Supervise To:
This position has direct supervisory responsibility over the Florida Transaction Monitoring Team. At present, the team consists of two BSA Analysts. The Unit Supervisor is responsible for day-to-day work execution, workload distribution, productivity monitoring, quality follow-up, coaching, administrative supervision, and escalation of matters requiring management, BSA Officer, Human Resources, or Corporate BSA/Compliance attention.
INDEPENDENCE OF JUDGEMENT
The level of judgment required is related to the day-to-day supervision, prioritization, and escalation of Florida regional BSA/AML operational matters, including transaction monitoring alert assignments, production monitoring, alert aging, quality review results, account opening exception review and recommendation, OPB quality follow-up, FIU information requests, second-level review coordination, and potential SAR referral escalation. The position exercises judgment in identifying issues that may affect timeliness, documentation quality, backlog prevention, performance follow-up, regulatory expectations, or the effectiveness of the regional BSA/AML control environment. Matters requiring final BSA Officer determination, SAR-related decisioning, significant account approval exceptions, employee relations action, or Co
