Job SummaryThe Engineer 1 is the front-line Tier-2 representative, providing immediate response to any customer problems and working in close coordination with other Support, Systems Engineering, and Operations staff. The role is responsible for the ongoing maintenance and recovery of master control operations and certain new media systems, including traditional broadcast, TCP/IP, and file-based media transcode and delivery.
Duties include the installation, maintenance, and repair of various types of broadcast system equipment, encompassing audio, video, control system, and networking products. The Engineer 1 also provides technical support for all broadcast origination operations, which includes master control and live event set-up. This multifaceted position ensures smooth and reliable broadcasting, making it a rewarding opportunity for those passionate about delivering exceptional media experiences to our valued customers.
Job DescriptionQualifications:- Associate degree and / or three to five years related work experience in all facets of broadcast engineering maintenance including working knowledge of broadcast automation systems, media server, master control switchers, signal routers, frame synchronizers, graphics and branding devices, data encoders, display systems and other popular broadcast technologies.
- Familiarity with Microsoft Windows operating systems and software.
- Familiarity with Linux / UNIX based systems.
- Knowledge of engineering concepts and skills and their application in support of our clients.
Competencies:- Task-oriented with a quick grasp of new concepts and tools.
- Demonstrates a strong working knowledge of processes and procedures.
- Possesses critical thinking skills and the ability to independently solve technical issues.
- Works effectively within a team to deliver a high level of customer service.
- Conducts basic research to identify the root cause of technical problems.
- Pursues continuous education and certifications related to core tasks.
- Actively shares knowledge, leads discussions, and presents research on projects.
- Proactively takes on increasingly advanced tasks.
- Can create accurate incident timelines for troubleshooting reference.
Core Responsibilities- Demonstrate a basic understanding of workflows and signal flows, identifying at-fault devices, and implementing appropriate solutions.
- Perform basic tuning and troubleshooting of various satellite and fiber decoders.
- Knowledge of metadata and characteristics of analog, SD/HD signals, and audio types.
- Utilize test equipment such as waveform monitors, scopes, multimeters, and audio monitors to aid in testing and troubleshooting.
- Exhibit familiarity with computer hardware, software, and IP networking related to multi-channel broadcasting.
- Understand TCP/IP protocols, network design, and maintenance practices.
- Assist in network planning, engineering, architecture, and the development of technical standards for video over IP.
- Create and maintain basic reference documentation on hardware, applications, and workflow.
- Contribute to projects supporting the implementation, operations, and management of real-time, network-computing infrastructure.
- Install and repair broadcast operations equipment as needed.
- Maintain accurate documentation and utilize issue tracking tools following team standardized protocols.
- Fulfill any other duties and responsibilities as assigned.
- Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime as necessary.
Here's a look at just some of the perks and benefits we make available to our US-based employees:- Medical & Dental
- 401(k) Savings Plan
- Generous paid time off
- Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
- Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.
- Learn more at jobs.comcast.com/life-at-comcast/benefits
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
- Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.
SkillsBroadcast Engineering, Broadcasting Equipments, Technical Issues
CompensationPrimary Location Pay Range: $32.00 - $47.99
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
EducationBachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience0-2 Years
