EMB Management is seeking a dynamic Branch President to lead our Washington operations and help shape the next chapter of our growth. This is a high-impact executive leadership opportunity for someone who can turn strategy into results, inspire teams, strengthen client partnerships, and create a culture where employees and communities thrive.
Why This Opportunity?As Branch President, you will have the opportunity to:
- Set the strategic direction for EMB Management
- Build, develop, and empower a high-performing leadership team
- Strengthen the employee and client experience
- Drive sustainable growth, client retention, and financial performance
- Expand EMB Management's presence and impact throughout Washington
- Partner with regional and corporate leaders to influence broader organizational initiatives
- Serve as a visible ambassador for EMB Management and Associa
What You'll DoLead the Business- Develop and execute the branch's strategic and annual operating plans
- Establish clear goals and accountability across the organization
- Monitor key performance indicators related to financial results, growth, client retention, employee engagement, and operational excellence
- Lead the budgeting process and ensure the branch meets its financial commitments
- Identify opportunities to improve efficiency, service delivery, and profitability
- Maintain strong internal controls and support timely accounts receivable collection
Build and Inspire Great Teams- Lead, coach, and develop the branch leadership team
- Attract and retain high-performing talent who raise the bar
- Create a culture of accountability, collaboration, empowerment, and continuous improvement
- Ensure employees understand how their work contributes to the success of our clients, communities, and business
- Oversee performance management, succession planning, leadership development, and key talent decisions
- Partner closely with Human Resources as a strategic advisor in building organizational capability and a strong employee experience
Elevate the Client Experience- Build trusted relationships with boards of directors, homeowners, community leaders, vendors, and strategic partners
- Ensure teams consistently deliver responsive, high-quality service
- Oversee client retention and management agreement renewals
- Resolve complex client concerns with sound judgment, professionalism, and urgency
- Ensure the branch remains responsive to the changing needs of the communities we serve
Drive Growth- Develop and execute strategies to expand the branch's market presence
- Identify organic growth opportunities within existing client relationships
- Partner with sales and marketing leaders to pursue new business and strategic accounts
- Promote Associa's full range of services and solutions
- Represent EMB Management and Associa as an active leader in Washington's business and community association management markets
Champion Operational Excellence- Align people, processes, systems, and culture to deliver an integrated client experience
- Ensure compliance with company policies, governing documents, contracts, and applicable federal, state, and local requirements
- Use financial and operational data to identify trends, address root causes, and make informed decisions
- Sponsor and support strategic initiatives across Associa as needed
What You Bring- Five or more years of progressive leadership experience in community association management, property management, hospitality, or another service-focused industry
- Demonstrated success leading a complex, multi-functional operation
- Strong financial and business acumen, including experience with budgeting, profitability, financial reporting, and performance metrics
- A proven ability to grow revenue, retain clients, and improve operational results
- Experience building, developing, and leading high-performing teams
- Exceptional communication, presentation, negotiation, and relationship-building skills
- The ability to navigate complex client and employee matters with sound judgment and professionalism
- A strategic mindset combined with the willingness to stay connected to day-to-day operations
- A bachelor's degree in business administration or a related field, or an equivalent combination of education and experience
- Community association management experience is strongly preferred
The Leadership Style That Will Thrive HereYou will be successful in this role if you are:
- A visible and engaged leader who builds trust
- Energized by developing people and creating strong teams
- Comfortable making decisions and holding others accountable
- Curious, adaptable, and focused on continuous improvement
- Financially disciplined and results-oriented
- Skilled at balancing strategic priorities with immediate business needs
- Passionate about delivering meaningful value to clients and communities
Join UsThis is more than an opportunity to lead a branch. It is an opportunity to strengthen a business, shape a culture, develop exceptional leaders, and make a meaningful impact on the employees, clients, and communities we serve throughout Washington.
If you are ready to lead with purpose and build what comes next, we would love to hear from you.
Benefits Summary- Vacation accrual begins after 90 days at 6.67 hrs per month with a cap at 160 hours, depending on years of service
- Employees who are active and full-time are eligible to accrue 3.34 hours per month up to a maximum of 40.00 hours (5 days) per calendar year
- 401k offered
- 9 paid holidays
- Medical, dental and vision offered
- Short and long term disability plus other voluntary insurance options
- World-Class Training
- Individual and Branch Achievement Bonuses
- CAI (Community Association Industry) Course/Designation Assistance
- Employee Referral Bonus Program
- Wellness Incentives
Compensation:
$140,000 annually plus bonus; direct experience highly considered.
