Title:Branch OperationsSupervisor- Commercial Lines

Hybrid:1 day in officeat either the Aliso Viejo, Glendale, Ontario, San Diego or Santa Barbara office locations

Supporting:IOA - Orange County| Book Focus: Construction  | Requirement: active P&C license

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations 
 

About the Role:Responsible for direct management of Account Team staff, including assigning tasks and managing workflows, monitoring and improving staff performance, scheduling, human resource management, staffing, training, staff development, staff communication and support, process, policy, and procedure compliance, and modeling core values.

Key Responsibilities: 

• Team Leadership: Manage Account Management staff,monitorperformance, and provide coaching.

• HR Management: Ensure compliance with HR processes and policies.

• Performance Monitoring: Ensure productivity, efficiency, quality, and service standards.

• Scheduling: Manage staff days off calendars for service continuity.

• Staffing Levels: Ensureappropriate staffinglevels and recommend adjustments.

• Employee Selection:Participatein interviewing and hiring recommendations.

• Performance Evaluation: Prepare and deliver performance evaluations.

• Coaching and Development: Provide coaching, consultation, and training.

• Professional Development: Encourage growth and development of personnel.

• Succession Planning: Develop future branch operations leaders.

• Culture Promotion: Promote IOA culture and improve engagement.

• Performance Gaps:Identifygaps and implement corrective actions.

• Data Analysis:Monitorand interpret performance data.

• Communication:Maintaintransparent communication with leadership.

• Process Improvement: Develop and ensure compliance with core work processes.

• Policy Enforcement: Implement and enforce company policies.

• Technical Competence:Maintainhigh technical competence and industry expertise.

• Leadership Development: Continuouslyimprovemanagement and leadership skills.

• Relationship Building: Develop andmaintainpositive, productive relationships with IOA leadership, peers, co-workers, and employees.

• Leadership Development: Continuouslyimprovemanagement and leadership skills.

• Relationship Building: Develop andmaintainpositive relationships with IOA leadership and employees.

• Champion IOA Values:Demonstrate integrity and leadership.

Ideal Candidate Qualifications: 

• 2+ years of industry experience with deep, wide-ranging industry knowledge

• All required active licensing

• Outstanding communicationand people managementskills

• Proficiencyin MS Office (Outlook, Word, Excel)

• High School Diploma (or equivalent)

What We Offer: 

• Competitive salaries and bonus potential

• Company-paid health insurance

• Paid holidays, vacations, and sick time

• 401K with employer match

• Professional growth and career progression opportunities

• Respectful culture and work/family life balance

• Community service commitment

• Supportive teammates and a rewarding work environment

What to Expect(Application Process):

• 30-Minute Phone Screen, Online Assessments, and Interview(s).