USAmeriBancorp

Branch Manager

USAmeriBancorp • $70K — $95K *
Brooklyn, NY 11214In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • High School diploma or GED equivalent required.
  • Minimum of 3 years of managerial experience in branch operations.
  • Demonstrated sales and customer service skills essential.
  • Strong verbal, written, and interpersonal communication abilities needed.
  • Proficient computer skills are a must.
  • Self-driven individual with a positive outlook and diplomatic communication style.

Responsibilities

  • Lead and manage overall branch performance focusing on sales, profitability, and customer service.
  • Ensure high-quality service delivery within the branch.
  • Coach and develop team members to meet sales and service goals.
  • Monitor sales engagements for effective customer consultations using Salesforce.
  • Handle all staffing functions, including performance evaluations and coaching.
  • Encourage the identification and resolution of potential risks within the branch.
  • Create a positive, high-performing environment that aligns with the company culture.
  • Utilize market intelligence to build personalized sales strategies for market share growth.

Benefits

  • Professional development opportunities and coaching.
  • Positive and engaging work environment.
  • Focus on customer satisfaction and innovative solutions.
  • Emphasis on team cohesion and associate engagement.
Full Job Description
Responsibilities include but are not limited to:
  • Accountable for leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
  • Ensures exceptional service delivery to all clients within a consumer-oriented branch.
  • Coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities.
  • Observe sales engagements to ensure high quality customer consultations and effective lead management through Salesforce.
  • Manage all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy.
  • Leads and encourages identification, escalation, and resolution of potential risks.
  • Foster a positive and high-performing branch environment that promotes Valley's culture and drives strong associate engagement.
  • Develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships.


Required Skills:
  • Ability to prioritize, organize, delegate, and execute.
  • Must have excellent verbal, written and interpersonal communication skills.
  • Ability to present a confident and professional demeanor to establish trust and convey knowledge to the customer and resolve complex customer issues.
  • An enthusiastic individual who can listen to customer concerns and offer unique and innovative solutions, weighing customer satisfaction with Bank exposure to loss or fraud.
  • Proficient computer skills.
  • Must be self-driven with a positive outlook and can demonstrate confidence, tact, patience, and diplomacy while dealing with customers.

Required Experience:
  • High School diploma or GED equivalent and minimum of 3 years related managerial experience with knowledge of branch operations and demonstrated sales - customer service skills.

About USAmeriBancorp

Valley National Bancorp, doing business as Valley Bank, is a regional bank holding company headquartered in Wayne, New Jersey with approximately $42 billion in assets. Its principal subsidiary, Valley National Bank, currently operates over 230 branch locations in northern and central New Jersey, the New York City boroughs of Manhattan, Brooklyn, and Queens, as well as Long Island, Florida, and Alabama. Valley Bank holds approximately $29 billion in assets. ,Valley Bank is one of the largest commercial banks headquartered in New Jersey.
Learn more about USAmeriBancorp
Industry
Legal & Accounting
* Ladders Estimates

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