5-8 years of related experience in banking or financial services.
Strong trust and diplomacy skills are necessary for member interactions.
Two-year college degree or equivalent training/experience required.
Experience in coaching and staff development.
Understanding of audit controls and operational requirements.
Responsibilities
Deliver tailored financial solutions to meet member needs and drive growth.
Implement strategic plans to enhance business performance and customer engagement.
Coach staff on effective solution delivery for members.
Ensure strong operational controls and compliance with regulatory standards.
Lead team meetings and communicate organizational updates effectively.
Embrace and advocate for change within the team for continuous improvement.
Foster a positive member experience through coaching and support.
Benefits
Diversity and inclusion initiatives encouraged within the workplace.
Support for professional growth and development opportunities.
Ability to make impactful decisions in enhancing member services.
Full Job Description
Branch Manager - South Burlington, VT
Vermont Federal Credit Union is recruiting for a Branch Manager out of our South Burlington location.
Annual Range: $75,653.76 to $113,480.64
Job Description:
Deliver appropriate solutions to members by understanding the financial needs of the customer; consistently uncover other banking relationships in order to provide the best recommendation resulting in deposit and loan growth.
Develop and execute proactive plans to grow the business and drive goal achievement as evidenced by top customer calls, business calling, business partner collaboration, etc.
Coach team to deliver solutions-based recommendations to members in order to meet goals Employee Referrals. Demonstrate effective use of CView to capture referral.
Maintain strong operational controls to achieve Audit results. Demonstrate appropriate management of missing docs; accuracy with loan disclosures; customer privacy and customer authentication.
Adhere to operations requirements including those pertaining to branch security, fraud prevention, and Bank Secrecy Act. Educate team to identify counterfeit currency and monetary instruments. Maintain controls that result in low-to zero charge-offs pertaining to fraud. Protect customer privacy and adhere to customer identification procedures.
Leads with positivity and adapts to change readily; is a role model for peers; proactively plans for future performance; exhibits proactive vs. reactive behavior; engages partners and team in developing solutions for members.
Evidence of cross-training; evidence of staff development (e.g. regular and documented 1:1 meetings employees, demonstrates ownership of team development). Supports and ensure proper onboarding of new employees.
Evidence of monthly meetings with an informed staff around organizational communications, training and service updates, systems changes and other departmental procedure changes and information.
Embraces and facilitates change. Is an early adopter of practices and procedures. Leads team through business change and challenges with positivity to inspire their early adoption. Is willing to try new methods for professional growth.
Delivers a positive member experience and leads this with the team through consistent use of coaching tools for documented observations. Is solution focused (understands procedures and regulatory policies, and works to find alternatives and solutions for member issues/requests vs. "we can't, don't or no".
Trains and coaches team to deliver appropriate solutions to members by understanding the financial needs of the member; consistently uncovers their banking relationships in order to provide the best recommendation.
Lives our mission/vision. Demonstrates respect for others in the workplace and externally; professionally represents our brand and is an ambassador and leader of DEI.
Requirements:
Five years to eight years of similar or related experience. A significant level of trust and diplomacy is required, in addition to normal courtesy and tact.
A two-year college degree, or completion of a specialized certification or licensing, or completion of specialized training courses conducted by vendors, or job-specific skills acquired through an apprenticeship program.
A significant level of trust and diplomacy is required, in addition to normal courtesy and tact.
Qualified candidates should apply online via our website: www.vermontfederal.org
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Vermont Federal Credit Union we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Please be sure to attach your resume. Applications without an attached resume will be considered incomplete.
