Job DescriptionThe
Branch Manager is responsible for leading branch operations, driving commercial and financial performance, and ensuring the delivery of safe, compliant, and high-quality freight forwarding services. The role provides leadership to branch employees, customers, and operational partners while ensuring alignment with company strategy, policies, and regulatory requirements.
The Branch Manager for a Freight Forwarding branch office is also responsible for overseeing and managing all operational and administrative aspects of the branch. This position requires strong leadership skills, excellent knowledge of freight forwarding operations, and the ability to effectively manage a team. The Branch Manager plays a critical role in driving business growth, ensuring customer satisfaction, and maintaining efficient operations within the branch.
KEY ACCOUNTABILITIES LEADERSHIP & TEAM MANAGEMENT
- Provide strong leadership and guidance to a freight forwarding operations team to include recruitment, training, coaching, and performance management
- Foster a positive and collaborative work environment, promoting teamwork, accountability, and professional development
- Delegate responsibilities effectively, ensuring efficient resource allocation and workload distribution
OPERATIONS MANAGEMENT
- Support in setting up the branch resources, vendors, systems and processes
- Oversee and coordinate all operational activities within the branch, including import/export processes, customs clearance, documentation, logistics, and transportation
- Ensure compliance with relevant regulations, industry standards, and company policies and procedures
- Monitor and analyze operational performance metrics, implementing improvements to enhance efficiency and productivity
SALES
- Develop and implement strategies to achieve branch-specific sales targets and contribute to the overall growth of the organization
- Identify new business opportunities, build relationships with clients and partners, and expand the customer base
- Collaborate with the sales team to develop effective marketing and promotional initiatives to increase market share and revenue
CUSTOMER SERVICE
- Maintain a strong focus on customer satisfaction, ensuring that services are delivered promptly, accurately, and according to customer requirements
- Address customer inquiries, concerns, and complaints in a timely and professional manner, resolving issues to maintain positive client relationships
- Conduct regular customer meetings to understand their evolving needs and provide appropriate solutions
- Identify customer retention strategies
FINANCIAL MANAGEMENT
- Develop and manage the branch's annual budget and P&L, closely monitoring expenses and revenue to ensure financial targets are met
- Conduct monthly P&L reviews and develop and implement action plans to improve branch EBIT performance and drive month-over-month financial results
- Review and analyze financial reports, identifying areas for improvement and implementing cost-saving measures where possible
- Collaborate with the finance department to ensure accurate and timely billing, invoicing, and financial reconciliation
SAFETY & COMPLIANCE
- Ensure branch operations comply with applicable DOT, FMCSA, OSHA, and company safety policies, procedures, and requirements
- Promote and maintain a safety-first culture across all branch operations, reinforcing safe work practices and employee accountability
- Conduct and/or facilitate regular safety meetings, compliance audits, and operational reviews to identify potential risks and ensure adherence to established standards
- Monitor accident, incident, and safety performance trends, identify root causes, and implement timely corrective and preventive actions
QUALIFICATIONS, EXPERIENCE AND SKILLS- Bachelor's degree in business administration, Logistics, Supply Chain Management, or a related field. Relevant professional certifications are a plus
- Proven track record and recent experience (7+ years) in freight forwarding, logistics, transportation operations or a similar industry, with a solid understanding of Air and Ocean, import and export procedures, customs regulations, and transportation logistics is a must
- Minimum 3 years' experience in managing a full-service freight forwarding branch office
- Strong people management and leadership skills
- Proven experience with full P&L ownership and operational budget management, including forecasting, cost control, financial reporting, and driving profitability
- Ability to problem solve, make decisions and follow through on action plans
- Ability to analyze data and set KPIs in line with organizational goals
Please note: This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in the United States without sponsorship now or in the future.
#LI-AC3 #LI-Hybrid
