Branch Manager – Escrow Operations Sublette County, Wyoming | In-Office 5 x week Lead a trusted local team while staying connected to the work. First American is seeking an experienced escrow professional to manage the day-to-day operations of our Sublette County branch. This is a hands-on leadership role for someone who understands escrow operations, enjoys developing employees, and is comfortable balancing branch oversight with production responsibilities. As Branch Manager, you will oversee workflow, service levels, training, compliance, and operational efficiency while also regularly performing the duties of a production position. You will help ensure transactions are handled accurately, efficiently, and in accordance with established practices while creating a strong experience for employees, customers, buyers, sellers, and industry partners. How You’ll Contribute - Lead and oversee the daily operations of the branch and any assigned satellite offices - Supervise escrow employees and other office support positions - Serve as the primary point of contact for office management, operational questions, and escalated issues - Implement processes, policies, and procedures that support efficient and compliant branch operations - Monitor branch performance, workflow, service levels, and key metrics - Report branch results to leadership and recommend process or policy improvements - Align branch goals and priorities with broader business unit objectives - Train, coach, and support employees while ensuring adherence to established practices - Maintain and strengthen existing client relationships - Respond to questions and provide guidance regarding products, services, policies, and specific transactions - Resolve escalated customer, employee, and operational concerns - Regularly perform the duties of a production position and assist with transaction volume as needed - Manage escrow transactions and support the accurate handling of funds, documents, and real estate closings - Perform other duties as assigned What You’ll Bring Required Education and Experience - High school diploma or equivalent - Six or more years of directly related escrow, title, or industry experience - Three to five years of demonstrated leadership or management experience Knowledge, Skills, and Abilities - Strong knowledge of escrow operations, processes, and procedures - Specialized expertise in one or more escrow product areas - Strong leadership, supervisory, and administrative skills - The ability to coach employees and serve as a trusted resource for advice and guidance - Strong attention to detail and process management skills - Excellent problem-solving and decision-making abilities - The ability to manage competing priorities in a fast-paced environment - Strong written and verbal communication skills - Strong computer skills and knowledge of relevant operating systems and applications - Familiarity with industry, competitor, financial, and market dynamics - Basic accounting and finance knowledge, including the ability to understand and interpret financial statements What Success Looks Like You lead by example, communicate clearly, and create an environment where employees feel supported and accountable. You respond promptly to customer needs, follow through on commitments, welcome feedback, and help the team work toward shared goals. You understand that strong branch performance comes from balancing people, service, compliance, productivity, and client relationships. This position is eligible for bonus pay and/or incentives for production or other goals. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. Pay Range: $77,300.00 - $103,000.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. What We Offer Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.