Location

• On site: Elevations Credit Union Boulder Downtown Branch

Summary/Objective

As the leader of the branch team, the Branch Manager coaches and develops branch employees and embodies Elevations core values. As well, the Branch Manager collaborates with Retail partners to implement strategies and process improvements that cultivate diverse revenue generation and ensure branch operational excellence. This role leads the branch team to create raving fans through delivering amazing experiences-every member, every time.
Essential Functions.

• Cultivates passion for Elevations Credit Union through leadership of teller team and demonstrates Elevations' core values, Integrity, Respect, Passion, Creativity, and Excellence.
• Provides leadership in sales management coaching and support to branch staff to achieve business goals and annual budget for the branch.
• Implements strategies and process improvements to maximize member loyalty and satisfaction.
• Engages members and actively leads team in a manner that models the Personalized, Elegant, Accurate, Kind, and Timely (PEAK't) service model; using care, professionalism, and the highest level of service, exhibiting strong conflict resolution skills when needed.
• Develops and fosters professional relationships within the community to increase member acquisition and generate revenue.
• Executes and capitalizes on marketing campaigns by aligning supporting branch activities.
• Ensures excellence for the day-to-day operations of the branch by partnering with key organizational departments, monitoring all branch activities for compliance with established policies, procedures and processes. Coaches team to set and achieve individual goals, develop professionally, take corrective action, and grow in their roles.
• Adheres to all applicable Federal and State laws and regulations governing the Credit Union, including the Bank Secrecy Act (BSA).

Reports To

Director Branch Regional
Manages:

Teller, Teller II, Front Desk, Associate Branch Manager, Associate Financial Solutions Guides, Financial Solutions Guides, Senior Financial Solutions Guides
Required Skills, Education and Experience

• Bachelor's degree or equivalent work experience.
• 6+ financial industry experience and 4+ years of lending experience
• Passion and ability to coach sales and world class service skills
• Excellent management, communication and interpersonal skills
• High level conflict resolution and decision-making skills

Preferred Skills, Education and Experience

• Formal leadership and sales management training
• Experience as a branch manager of a bank or credit union
• Leadership experience
• Bachelor's degree in business, accounting, finance, or equivalent work experience

Work Environment

Elevations uses multi-factor authentication to keep our data safe. As such, a personal smartphone is a requirement for employment with us. This job operates in an office setting and routinely uses standard office equipment.
Physical Requirements

Sitting frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10 lbs of force occasionally to lift, carry, push, pull, or move objects
Position Type/Expected Hours of Work

• Full time / 40 hours per week
• Monday through Saturday

Classification:

Exempt
Compensation:

The person hired into this position will likely earn between $71,973 and $89,966 annual salary, plus annual bonus.

Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.
Anticipated Application Window:

This role is anticipated to close within 35 days from the date of posting. However, if the position has not been filled, Elevations may keep the application period open longer.
Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.