Job Summary: The
Branch Manager is responsible for overseeing the daily operations, sales growth, and profitability of the branch. This role requires strong leadership, customer service, and operational skills to manage staff, drive sales, control costs, and ensure efficient warehouse and counter operations. The Branch Manager serves as the key liaison between customers, employees, and corporate leadership, ensuring the branch delivers exceptional service to HVAC contractors, technicians, and industry professionals.
Key Responsibilities:Operations Management- Direct and oversee daily branch operations, including warehouse, counter sales, and delivery functions.
- Maintain accurate inventory levels, stock rotation, and compliance with company receiving/shipping procedures.
- Ensure compliance with company policies, safety standards, and regulatory requirements.
- Monitor expenses, manage budgets, and drive operational efficiency.
Sales & Customer Service- Develop and execute local sales strategies to meet or exceed branch revenue and profit goals.
- Build and maintain strong customer relationships with HVAC contractors and key accounts.
- Support outside sales team by ensuring product availability and superior customer experience.
- Resolve customer concerns in a timely and professional manner.
Leadership & Team Development- Recruit, train, coach, and manage branch staff to achieve performance goals.
- Conduct regular team meetings to communicate objectives, expectations, and performance updates.
- Promote a culture of accountability, teamwork, and customer focus.
Financial Performance- Monitor branch P&L performance and implement corrective actions when needed.
- Control operating costs, reduce shrinkage, and manage credit/collections in partnership with corporate.
- Prepare reports and forecasts for senior leadership.
Qualifications:- 5+ years of experience in wholesale distribution, HVAC, plumbing, or building products (preferred).
- 2+ years of leadership/management experience, ideally in a branch, retail, or distribution environment.
- Strong knowledge of HVAC systems, parts, and supplies.
- Proven ability to drive sales and manage a P&L.
- Excellent leadership, communication, and customer service skills.
- Proficient in MS Office and ERP systems (e.g., Solar Eclipse, Epicor, SAP).
- Valid driver's license; ability to lift up to 50 lbs. when needed.
Success Traits:- Entrepreneurial mindset with a focus on growth and profitability.
- Hands-on leadership style, willing to roll up sleeves when needed.
- Strong problem-solving and decision-making ability.
- Commitment to operational excellence and customer satisfaction.
We have a robust benefits package including:- We offer a variety of options for medical coverage so you can pick the plan that works best for you!
- Dental
- Vision
- 401k- after 1 year of employment, we offer a 3% non-elective contribution with immediate vesting.
- 3 weeks paid PTO within the first year of employment!
- Paid holidays (including half-day New Year's Eve and Christmas Eve)
- HSA options
- Life insurance /AD&D Insurance
- Long-term disability insurance
