As an Advice Centre Manager, you'll manage your branch and play a strategic role by guiding your team and helping each member achieve their objectives. With an approach focused on listening and daily coaching, you can help them develop professionally while ensuring the Bank's vision is applied. You'll be a driving force in the group's success by creating an environment that encourages everyone to perform and develop.
Your leadership and strategic vision will have a direct impact on the results of the Advice Centre and the region. You'll ensure the effective management of operations, maximizing synergy and collaboration within your team and with internal and external partners. Your role is crucial to ensure a high-quality client experience and achieve outstanding performance results.
Your role - Coach banking advisors and support them daily and in their career path to help them reach their full potential.
- Inspire and motivate the team by fostering a climate conducive to commitment and excellent service.
- Ensure the smooth operation, synergy and performance of your Advice Centre by encouraging operational excellence and high-quality advice.
- Promote and foster the advisory approach of the banking advisor model
- Ensure compliance with identification, security and privacy standards to protect client and banking data and manage risk.
- Proactively identify workforce needs, analyze gaps between current and future resources, and develop an action plan to address them.
- Support and coach the team in canvassing activities and making proactive contacts.
- Represent the Bank professionally with clients and external candidates.
Your team Join us and benefit from working with a large established company, covering an extensive territory (with all the potential it has to offer), and enjoying flexible working conditions, while helping local people build their lives. Our practical training programs help you master your job, with personalized content for continuous learning. You'll have access to colleagues with a wide range of expertise to enrich your development in all aspects.
In-person work This position requires you to be present at the branch to meet operational needs. We want to contribute to your quality of life by offering you as much flexibility as possible in your work. For example, we offer work schedules to help you achieve work/life balance and flexible time off that you can take when it's important to you.
Prerequisites - Bachelor's degree and 7 to 10 years of experience
- Be a mutual fund representative (MFR)
- Be a Branch Compliance Officer (BCO)
- Extensive experience in team management and coaching
- Expertise in banking services, the advisory approach and business development.
- Knowledge of financing, investment and insurance services offered in a bank.
- Ability to motivate a team and manage change.
- Ability to understand a problem and implement effective solutions to solve it.
- Ability to work in collaboration with various internal and external partners.
Languages: English
SkillsPress space or enter keys to toggle section visibility
Critical Thinking Diversity & Inclusion Emotional Intelligence Problem Solving Risk Management Stress Management Client-focused Decision Making Learning Agility Mobilization Partner Development Resiliency Strategy Execution Managerial Courage
Your benefits In addition to competitive compensation, upon hiring you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:
* Health and wellness program, including many options
* Flexible group insurance
* Generous pension plan
* Employee Share Ownership Plan
* Employee and family assistance program
* Preferential banking services
* Involvement in community initiatives
* Telemedicine service
* Virtual sleep clinic
We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.
