Job DescriptionThis role will actively contribute to the day-to-day branch operations and business expansion! This is a hands-on role requiring contact with vendors, customers, operations, field locations, and corporate departments. We are looking for someone with experience in temporary traffic control services, utility, and/or the construction industry to coordinate and supervise the overall delivery of quality field operations by service personnel. Their primary task is to ensure that our employees, equipment, and materials are used safely and efficiently to maximize productivity
- Responsible for the implementation, coordination, and management of office operations in accordance with the corporate strategic plan
- Participate in the development and implementation of policy and strategic plans
- Drive the company to focus on safety for employees and customers and conduct regular safety meetings in accordance with the company Safety and Illness Prevention Program
- Implement programs to ensure attainment of business plan for growth and profit and manage budget
- Share a superior understanding of the company's products and services, as well as national and local traffic control rules and regulations;
- Coach and develop staff to increase key cost efficiencies, revenue, and gross margin
- Review and provide regular, balanced feedback to staff regarding the safety, location's financial performance, cross-functional and cross-company collaboration, people management, and growth
- Actively participate in the identification, interviewing, and hiring decisions for vacancies
- Communicate with employees regarding corporate initiatives and opportunities
- Resolve any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction
- Coach staff to build strong relationships with existing customer base to maintain and grow the business
Qualifications- 7+ years of experience in an operations role, successfully managing people and processes
- Strong customer service mentality and proven track record of customer service success
- Record of developing strong relationships with customers and employees; motivating positive outcomes
- Record of driving growth resulting in increased revenues
- Proven track record of sound fiscal management
- Strong leadership, communication, and coaching skills; proven ability to communicate and execute new business initiatives and processes while maintaining customer and employee trust and commitment
- Strategic, creative, and tactical thinking ability to enable the growth of markets
- Prior experience preferred in Traffic Control Services or Utility or Construction Industry; local experience preferred
- High sense of urgency, energy, and entrepreneurial-minded
- Excellent computer skills, including Microsoft Office products and customer relationship management systems
- Hours of operation may vary based on staffing needs and workload
- Majority of time will be in an office setting- 90% office and 10% out in the field
- Position may lift or carry objects up to 40 pounds
Additional Information- Benefits-eligible 1st of the month following hire.
- All traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as Legal and Identity Shield, Accident, and Critical Illness
- Company paid 50k in basic life insurance.
- Company paid LTD.
- Health Savings and Flex Spending Accounts Available
- 401(k)
- Paid Time Off & Paid Holidays
- AWP named one of America's Greatest Workplaces 2023 for Diversity
Compensation: $95-$110K + AIP
