Job Description

Responsible for demonstrating and ensuring all team members provide an excellent customer experience reflective of U.S. Bank culture and core values. The primary duty of this role is to lead and manage branch(es) to ensure that goals are met and to ensure compliance with all banking laws and regulations. This role will regularly coach, develop, mentor and train team members and exercise discretion with independent judgement in performing necessary duties. Responsible for utilizing effective communication and critical thinking to identify financial resources for customers and fulfill those needs by providing direction and recommendations to appropriate products and services and helping individual and business customers reach their financial goals through collaboration with partners including wealth, business banking, mortgage, or payment services. Acts as leader for customer experience, provides motivation and direction for the team, expands customer base and promotes and participates in the local market/community to identify the needs and promote U.S. Bank products and services.

ESSENTIAL SKILLS:
-Adaptive Coaching - Adjusts coaching style and approach based on the individual needs, skills, and motivations of employees. This includes providing real-time feedback, fostering development, and ensuring employees are equipped to deliver exceptional customer service.
-Conflict Resolution - Uses rigorous logic, methods, and de-escalation techniques to solve difficult problems with effective solutions.
-Accountability - Takes ownership of decisions, actions, and outcomes, ensuring responsibilities are met with integrity and reliability. This includes delivering on commitments to customers and ensuring employees uphold high standards.
-Influence - Persuades, inspires, and guides others to support ideas, decisions, or initiatives, fostering collaboration and positive outcomes. This includes influencing employees to perform at their best and guiding customers toward beneficial solutions.
-Critical Thinking - Analyzes information, questions assumptions, and evaluates different perspectives to reach a well-supported conclusion.
-Priority Setting - Assesses tasks and responsibilities, focuses on the most critical and impactful activities to achieve business objectives. This includes balancing customer needs with employee workload and business goals.
- Relationship Management - Establishes, maintains, and grows positive and productive connections with others by leveraging active listening, effective communication, and strong interpersonal skills. Ensures successful interactions by building a genuine rapport and understanding others' needs.
-Business Insights - Drives the team with business, services, products, digital, and policy knowledge to achieve goals. Proactively engages in learning opportunities to sharpen awareness of trends and information in the industry.

This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment

Basic Qualifications
- Requires National Mortgage Licensing Service (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z and ongoing compliance with all legal or regulatory registration requirements, including, but not limited to maintaining a satisfactory criminal and credit record. Actively ensures compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures.

Essential Skills
- Adaptive Coaching (Proficient) - Adapts coaching methods to different employees' learning styles and development needs. Encourages team members to improve performance and customer interactions through constructive feedback.
- Conflict Resolution (Advanced) - Proactively prevents conflicts by identifying and addressing potential sources of tension early. Balances the needs and concerns of all parties to resolve complex conflicts with solutions that build trust and collaboration.
- Accountability (Advanced) - Holds self and employees accountable for meeting branch goals and customer commitments. Ensures transparency in operations and actively addresses performance gaps or service failures.
- Influence (Proficient) - Builds positive relationships with employees and customers, earning their trust and gaining buy-in for initiatives. Can effectively address concerns and objections.
- Critical Thinking (Proficient) - Analyzes available information, thinking through consequences, to make sound, timely decisions that address immediate needs. Demonstrates initiative by seeking additional data or input when necessary to enhance decision quality.
- Priority Setting (Advanced) - Organizes tasks effectively, ensuring both customer service and employee responsibilities are balanced. Can shift priorities when needed and manages workload efficiently.
- Relationship Management (Advanced) - Proactively grows and sustains strong relationships by fostering trust, collaboration, and open communication. Anticipates others' needs and tailors interactions to strengthen partnerships and enhance outcomes.
- Business Insight (Proficient) - Applies knowledge of products, services, and policies to guide team efforts and achieve goals effectively. Actively seeks learning opportunities to enhance understanding of the business and stays informed about key industry trends.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $91,620.00 - 111,980.00