Job Type
Full-time
Description
Position Summary:The Branch Manager is responsible for the overall success of the Bozeman branch by overseeing daily operations, leading branch employees, and ensuring an exceptional customer experience. This position manages a team consisting of Customer Service Representatives (CSRs) and Warehouse/Delivery personnel while working closely with Territory Managers to support sales growth and achieve company objectives.
The ideal candidate is a strong leader who thrives in a fast paced environment, leads by example, and isn't afraid to jump in wherever needed; from customer service and warehouse operations to deliveries and branch administration.
Compensation: $95,000-$125,000 annually (DOE)
Key Responsibilities Lead the day-to-day operations of the branch while maintaining a safe, organized, and efficient workplace.
- Supervise, coach, train, and develop Customer Service Representatives and Warehouse/Delivery team members.
- Foster a positive, accountable, and customer focused team culture.
- Deliver exceptional customer service by building strong relationships and resolving customer concerns promptly and professionally.
- Support Territory Managers through inside sales support, customer communication, and branch coordination.
- Oversee inventory accuracy, receiving, stocking, and product movement to ensure operational efficiency.
- Monitor branch performance, identify opportunities for improvement, and implement operational best practices.
- Ensure compliance with company policies, procedures, and safety standards.
- Manage branch accounting functions, budgeting, and overall financial performance.
- Coordinate warehouse, counter sales, and delivery operations to ensure timely and accurate order fulfillment.
- Make customer deliveries when business needs require.
- Assist with counter sales, warehouse duties, and other branch operations as needed.
- Conduct regular team meetings and maintain clear communication with employees and company leadership.
- Work collaboratively with Territory Managers and company leadership to support sales growth and customer satisfaction.
- Travel occasionally to customer locations, branch offices, and company events as needed to support business operations and strengthen customer relationships.
Qualifications - Previous leadership experience as a Branch Manager, Operations Manager, or similar management role in wholesale distribution, industrial supply, construction, or retail operations. (Preferred Qualifications / Not Required)
- Strong leadership and team development skills with the ability to motivate and hold employees accountable.
- Excellent customer service, communication, and interpersonal skills.
- Strong organizational and problem solving abilities with attention to detail.
- Experience with inventory management systems and Microsoft Office applications.
- Ability to prioritize multiple responsibilities in a fast paced environment.
Requirements
Physical Requirements - Ability to lift up to 50 pounds.
- Ability to stand, walk, bend, and lift throughout the workday.
- Ability to safely operate warehouse equipment and company vehicles as required.
Pre-Employment Requirements - Valid driver's license with an acceptable driving record.
- High school diploma or equivalent required; an associate's or bachelor's degree in Business Management or a related field is preferred.
- Ability to successfully pass a pre-employment drug screening.
- This is a Safety-Sensitive Position. All substances included in the company's drug testing program will be screened.
Salary Description
$95,000-$125,000 annually (DOE)
