The Automotive Collision Estimator is responsible for writing body shop damage estimates, negotiating with insurance adjusters, and completing billing and other shop income related activities.
Employees in this position will be paid a base hourly wage at $17.00 per hour, plus commissions. Commission amounts vary based on performance, but the expected average annual earnings are approx. $65,000 to $100,000.Benefits- Medical, Dental & Vision
- Group Insurance Plans & Discounts
- 401K Retirement Savings Plan
- Paid Vacation and Holidays
- Disability Insurance
- LAP (Life Assistance Program)
- Basic Life, Dependent & Accident Insurance
- Growth Opportunities
- Paid Training
- Employee Purchase Incentives
Responsibilities Primary responsibilities include but are not limited to:
- Providing excellent customer service to internal and external customers at all times.
- Promoting an understanding of, and strong commitment to client satisfaction.
- Maintaining up to date technical knowledge sufficient to effectively communicate with clients and staff of body shop department.
- Applying ethical selling techniques and complying with all applicable company and legal requirements controlling vehicle repairs.
- Thoroughly and accurately diagnosing damage by questioning client about vehicle performance and visual inspection.
- Identifying additional service sales opportunities and obtaining client agreement to purchase.
- Accurately quoting prices for all repairs before work is conducted; identifying means of payment/gain credit approval; and obtaining client signature on repair order.
- Continually monitoring work progress to assure timely completion.
- Inspecting and testing work to assure quality and completeness.
- Notifying client of completed repair in timely manner, explaining repair(s) and answering client questions, and escorting client to vehicle.
- Aiding in the daily activities of the shop including: communications with technicians, painters, other departments within the dealership, insurance company representatives, parts wholesalers, and customers.
Qualifications- Education and/or experience with body shop repairs
- Proven track record of success
- Customer Service skills and Relationship Building a MUST
- A high school diploma or the equivalent
- College degree or equivalent experience.
