BizOps Analyst

Location: Remote

Why This Role Matters

As a BizOps Analyst at Greenbox, you help define how the company operates, scales, and makes decisions. You turn implicit business logic into clear, structured workflows powering underwriting, renewals, funding, and cross-functional operations. You support the C-suite and senior leaders while laying the foundation for scalable automation and AI-enabled operations.

What Success Looks Like

• Bring clarity to ambiguous processes and decision paths.

• Capture business logic in a way that's trusted, reusable, and easy to maintain.

• Reduce operational friction by redesigning workflows and identifying scalable fixes.

• Partner with product and technology teams to ensure systems, including GPTs and agents, behave in line with business intent.

• Become a go-to resource for how processes work and where they should evolve.

How You'll Be Measured

• Quality, completeness, and accessibility of process maps and documentation.

• Reduction in bottlenecks and operational pain points.

• Timeliness and reliability of deliverables.

• Alignment between documented business rules and actual system behavior.

• Adoption and sustained use of improved workflows.

What You'll Do

• Interview stakeholders across teams to uncover the real rules behind underwriting, renewals, approvals, and routing.

• Capture logic in structured formats like YAML/JSON rules, flow diagrams, decision trees, and SOPs.

• Investigate issues such as drop-off rates, misrouted leads, approval friction, and documentation gaps, then design durable solutions.

• Partner with product and engineering to translate business intent into workflows, triggers, and logic.

• Support testing and validation of GPT/agent flows and automated processes.

• Maintain clarity and traceability across systems including fields, statuses, and exception paths.

You're a Strong Fit If

• You enjoy breaking down messy, ambiguous problems.

• You think in systems and frameworks.

• You're excited about AI and automation as operational tools.

• You enjoy stakeholder conversations and sharp questioning.

• You're organized, detail-oriented, and value clean documentation.

• You want to become more technical over time.

What You've Done Before

• 3-5+ years in BizOps, management consulting, or similar analytical, cross-functional roles.

• Top-tier or Big 4 consulting experience is a strong plus.

• Hands-on experience mapping workflows, documenting logic, and improving processes.

• Exposure to high-growth environments, financial services, lending, underwriting, or fintech operations is a plus.

Tools and Expertise You'll Bring

• Familiarity with CRMs like HubSpot or Salesforce.

• Experience with structured formats like YAML, JSON, Airtable, or Notion.

• Comfort using process mapping tools like Lucidchart, Miro, or Whimsical.

• Exposure to AI/automation tooling such as OpenAI, Azure OpenAI, LangChain, or Zapier.

• Strong analytical, communication, and documentation skills.

What to Expect from Our Interview Process

We believe in a respectful, efficient, and transparent hiring experience. Here's what you can expect:

Step 1: Initial Phone Screen (30 minutes)
A brief conversation with a recruiter to learn more about your background, interests, and alignment with the role.

Step 2: Hiring Manager Interview (1 hour)
A deeper discussion about the role, your relevant experience, and how you'd contribute to the team.

Step 3: Role-Specific Assessment or Panel Interview (1 hour)
Depending on the role, this may include a take-home assignment, Bryq assessment, technical interview, or live case study with team members.

Step 4: Final Interview or Leadership Chat (1 hour)
A final conversation with senior leadership or cross-functional team members to ensure alignment with our mission and values.

Step 5: Offer & Background Check
If it's a mutual fit, we'll move forward with background check and present a competitive offer. We aim to complete this process within 2-3 weeks from your first conversation with us.

Benefits:

Competitive Pay - We know your worth and we pay accordingly.

Flexible PTO - Work hard, rest well. Take the time you need to recharge.

Remote - Fully remote within the U.S., working Eastern Time hours to keep everyone aligned.

Full Benefits Package - Health, dental, vision

Smart, Supportive Teammates - Collaborate with sharp minds who are kind, driven and uphold our core values: Commitment, Communication, Teamwork, Service and Integrity!