Summary:
The Healthcare Technology Manager will lead the Biomedical Engineering team. This role will organize the workflow to provide efficient customer service and establish performance improvement objectives. You will also serve as the main point of contact with customer stakeholders at the site regarding asset management functions.
What you will do:
- Plan and distribute the preventative maintenance agenda for the Biomedical Technician team
- Meet consistently with each team member in a 1:1 setting to provide coaching and guidance on best practices for their role
- Partner with customer stakeholders to make sure Renovo's asset management strategy aligns with the business objectives of the customer site
- Build and maintain a financial budget for asset management operations
- Collaborate with Renovo's operational leadership teammates to establish site-level goals that are consistent with regional performance targets
- Generate reports: performance metrics, preventative maintenance tracking, inventory, KPIs, financial data, team utilization, etc.
- Determine and execute process improvement initiatives and cost cutting strategies
- Partner with the site team to perform root cause analysis and create long-term solutions for any issues related to:
- Equipment down-time
- Parts availability
- Shipping methods and inventory
- Department communication
- Ensure the Biomed Team follows all shop rules and guidelines which include utilizing the call log, filing all service reports, filing, and documenting all rental equipment, and filing all engineering work orders in the CMMS - RenovoLive
- Attend Safety Committee and Environmental Care meetings and be prepared to present at Biomed Quarterly Review meetings. Ensure audit readiness for Joint Commission visits
- Administrative tasks: Approve PTO, expenses, timecards, new job request forms for the TA team, internal promotions, corrective action planning (as needed), etc.
- Performs other duties as assigned
Education/Special Training:
- Requires a two-year degree in Biomed or equivalent training and/or experience (e.g., military, or other related experience)
- CBET preferred
- 7+ years of experience in the service and maintenance of medical equipment
- 3+ years of service management experience
- Exceptional organizational skills required
- Excellent written and verbal communication skills required
Required Competencies:- Accountability - takes ownership of assigned work and follows items through to completion
- Communication - clearly expresses thoughts and ideas both in written and verbal communications, provides timely information
- Financial Acumen - Considers financial impact of all decisions
- Integrity - Can admit mistakes, is direct and truthful
- Customer Service - demonstrates a "customer-first" mentality, focused on meeting the needs of customers and captures feedback to make improvements
- Priority Setting - Prioritizes assigned schedules and workload
- Team Building - Mentors newer technicians, facilitates clear communication amongst the team, demonstrates care and respect for co-workers and colleagues
- Regulatory - knows the various accrediting agencies (TJC, DNV, CAP, DOH) and how the Medical Equipment Management Plan complies
- Giving Feedback - Provides constructive feedback towards department goals and activities, helps to foster growth within the team
Safety Requirements:- Abide and follow our Injury & Illness Prevention Program and Covid-19 Prevention Program
- Maintain a safe working environment for self and others if they come in contact within the biomed area in accordance with the facility's policies
- Must follow OSHA guidelines in regard to blood borne pathogens, airborne pathogens, radiation, sharp instruments and/or tools, hazardous liquids, and operating devices
- On-time completion of safety trainings assignments
- Must have sensory ability to distinguish hot & cold ranges of temperature, surfaces, fine motor skills, manual dexterity, and detect/distinguish colors
- Must be able be able to carry or lift up to 50 pounds routinely
Required Work Hours:
- Forty hours per week during daytime and evening hours. Scheduled work hours may change
- Overtime may be required or permitted with prior approval. This position may be included in the on-call rotation for the facility.
Reporting and Supervisory Responsibilities:
- The Healthcare Technology Manager reports to - Account Director or Regional Director, Operations
- This position has supervisory responsibilities of the resident staff technicians
Travel will not be required for this position, unless otherwise specified. Rarely, if any travel, including airline travel and overnight stays, may be requested.
Classification:
FLSA: Exempt
Note: This position description does not list every activity, duty, and responsibility of the position and may be altered by RENOVO at any time.
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