The Billing Support Manager is a high-impact, strategic leader responsible for managing the day-to-day operations of the billing support function. This critical team serves as the primary intake engine for all billing inquiries coming from both internal teams and external clients. The Manager will lead a team through complex billing events, maximize operational efficiency, and support the broader billing ecosystem. We are looking for a creative thinker with strong business acumen and executive presence who can proactively identify opportunities and make strategic recommendations for leveraging AI and automation to streamline processes. This leader must excel at making independent decisions and building deep cross-functional relationships to effectively collaborate with sales, sales support, and other key internal stakeholders.
What you will do- Day-to-Day Operational Leadership: Oversee the daily operations of the billing support team, ensuring it serves as a highly responsive, effective centralized intake for all internal and external billing inquiries.
- Process Optimization & Innovation: Creatively evaluate workflows and proactively make recommendations for integrating AI and automation tools to optimize repetitive back-office tasks and improve response times.
- Complex Issue Intake & Resolution: Take independent ownership of complex billing escalations and pricing disputes, executing swift, data-driven decisions to support the customer and sales lifecycle.
- Ecosystem Collaboration: Build trusted partnerships and collaborate closely with sales, sales support, and other internal stakeholders within the billing ecosystem to align workflows from contract onboarding through deployment.
- Data Insights & Storytelling: Monitor billing data and reporting metrics, converting complex performance records and intake trends into clear, strategic updates for leadership.
- Team Development & Grit: Foster an agile, accountable, and customer-centric team environment, championing emotional intelligence and continuous learning to handle complex, high-volume billing events.
What experience you need- Bachelor's Degree in Business, Finance, or a related field.
- 5+ years of experience in billing operations, sales support, or customer service management within a fast-paced environment.
- 2+ years of experience directly managing and developing operational or support teams.
- 2+ years experience in process improvement; identifying process inefficiencies and implementing automated or tech-driven workflow improvements
- 2+ years of Salesforce for data management and reporting.
- Advanced proficiency across both the Google Workspace and Microsoft Office suites of productivity resources.
What could set you apart- Advanced degree (Master's or MBA).
- Experience in tech, software, platform, or data-driven industries.
- Strong data storytelling skills with proficiency in data visualization platforms, specifically Tableau.
- Demonstrable experience working creatively with emerging AI tools or low-code automation to drive day-to-day operational efficiency.
This role requires being in the office 3 days/week on Tues - Thurs.This position does not offer immigration sponsorship (current or future) including F-1 STEM OPT extension support.#LI-SM1
#LI-Hybrid
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Primary Location:USA-St. Louis-Lackland
Function:Function - Customer Service
Schedule:Full time
