ROLE OVERVIEW

We are hiring a Director, Billing Solutions to provide strategic and operational leadership of the patient-facing Billing Solutions contact center, ensuring accurate, compliant, and timely resolution of patient billing issues by leading staff, optimizing workflows, implementing process improvements, and leveraging technology to enhance patient interactions and satisfaction.

Compensation: $132,087 - $150,000/annually, with additional annual bonus potential

KEY RESPONSIBILITES
• Lead and develop staff and management team - Provide coaching, performance management, training, and career development for internal employees and BPO staff, including oversight of the Manager of the Billing Solutions Center.
• Oversee daily contact center operations at a high level - Ensure efficient resolution of patient billing inquiries through delegation to the Manager and BPO, monitoring workflow, staffing levels, and operational metrics.
• Drive process improvement initiatives - Identify workflow inefficiencies, implement best practices, and standardize procedures to enhance efficiency and patient experience.
• Manage vendor/BPO relationships - Oversee BPO vendor team, ensure compliance with SLAs, optimize staffing relative to call volume, and coordinate training and performance quality.
• Monitor and report operational metrics - Track KPIs, quality assurance outcomes, and patient satisfaction metrics; adjust operations based on trends.
• Support strategic planning and execution - Translate department goals into actionable initiatives and contribute insights to senior leadership to drive revenue cycle strategy.
• Ensure regulatory compliance and handle escalated patient issues - Maintain HIPAA, PCI, and organizational compliance; resolve complex billing concerns in collaboration with internal teams and vendors.

REQUIREMENTS
• Bachelor's Degree in Business Administration, Healthcare Administration, or related field
• 5+ years of experience in healthcare revenue cycle operations, including billing, collections, patient account management, and contact center operations.
• Experience in healthcare or behavioral health settings, familiar with HIPAA, PCI, and insurance processes.
• Experience managing teams in a contact center or operational environment, including performance management, coaching, and staff development.
• Experience leading multi-functional teams, implementing process improvements, and contributing to operational or strategic initiatives.
• Qualified candidates must be legally authorized to be employed in the United States
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.

PREFERRED SKILLS AND KNOWLEDGE
• Certified Revenue Cycle Professional
• Project Management Professional

PHYSICAL REQUIREMENTS
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

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