Job SummaryThe Senior Billing Analyst will act as the Global Single point of contact responsible for process improvements and support with Analytical work and Escalation for at least three of our Strategic Customers. This role supports billing accuracy, accounts receivable end-to-end, risk mitigation with direct accountability for customer experience.
Responsibilities Lead Role
- Monitor AR Aging, identify risk drivers, and take proactive actions to reduce aged debt
- Review accounts monthly with CSM/Sales/Customer (where applicable)
- Monthly Cash forecasting for Customer groups
- Monthly Top 10 90+ Debt deck updates to be presented to GBCC Leadership
- Attend Quarterly business reviews with Sales/CSM and Customer
- Attend regional Customer meetings for tracking of global issues
- Creation of Quarterly Executive decks, which is then presented to the Global Account Team and GBCC Leadership
- Maintain global dispute tracker
Customer Support
- Identify upstream drivers of billing and receivables issues
- Wors closely with cross functional organizations to respond to customer inquiries to investigate and work with the in-region Billing analysts and Credit Analysts to resolve the disputes
- Resolve and track global billing issues as they arise working with the upstream teams to fix root cause problems (e.g. Pricing Agreement misalignment, Budgetary Quoting for PO Uplifts)
- Act as First Line Support for disputes and non-payment escalations
- Lead regional or global customer support
- Work though Customer Handbooks (where applicable)
- Ensure new accounts are included in the Global Pricing Agreements
Project Management
- Participate on projects and ad hoc assignments as needed
- Streamlining of end-to-end processes
System and Process Efficiencies
- Ensure timely resolution of customer and internal cases in line with SLAs
- Validate data against executed contracts
- Identify upstream drivers of billing and receivables issues.
- Partner with Sales, Operations, Pricing, Tax, and IT to drive permanent corrective actions.
- Contribute to process improvements, automation initiatives, and control enhancements.
Reporting
- Produce and appropriately file reports
- Coordinate reporting globally or regionally
Qualifications - 5+ years in Billing, Accounts Receivable, Credit Control, or Invoice-to-Cash functions
- Demonstrated experience managing collections and customer risk
- Proficiency with ERP systems and Microsoft Excel
- Bachelor's degree preferred
The targeted pay range for this position in the following location is / locations are:
United States - Dallas Infomart Office DAI : 70,000 - 105,000 USD / Annual
Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.
The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.
The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.
Equinix BenefitsAs an employee, you become important to Equinix's success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we're providing you with the best package possible. So, wherever you are in your career and life, you'll be able to enhance your experience and bring your whole self to work.
Employee Assistance Program: An Employee Assistance program is available to all employees.
US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.
This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.
