About the roleElevenLabs is scaling fast - new enterprise customers, new products, new markets. The Billing Operations Specialist is the person who makes sure every deal that closes is reflected correctly in our systems.
This is an operational ownership role, sitting at the intersection of Sales, Customer Success, Finance, and Engineering - responsible for the full billing lifecycle of our enterprise accounts, from provisioning a new customer on day one to cleanly closing out a churned account. You'll resolve discrepancies before customers notice them, catch configuration drift before it becomes a revenue problem, and build the processes that make billing feel invisible to everyone else.
The ideal person is someone who is obsessive about accuracy, comfortable navigating ambiguity, and energized (not frustrated) by the complexity of managing billing at scale across hundreds of accounts.
Provisioning
- Translate closed-won deals from Salesforce into correctly configured subscriptions in our billing platforms, such as Stripe - pricing plan, billing interval, contract start date, trial periods, discounts
- Own the reconciliation between executed order forms and what's been requested for provisioning; work with Sales and Legal to resolve any gaps
- Partner with Engineering to identify automation opportunities and build guardrails that make provisioning faster and more accurate over time
Subscription & account management
- Process mid-cycle changes and manage renewal mechanics - upgrades, downgrades, seat changes, plan switches, and so on.
- Handle offboarding cleanly: close subscriptions, issue final invoices or credits, ensure no residual billing
- Resolve invoice discrepancies raised by customers or flagged by the Customer Success team - incorrect amounts, missing credits, misapplied discounts
Revenue integrity
- Run periodic audits of active subscriptions to verify billing matches contracted terms
- Identify and remediate ghost subscriptions, duplicate customers, and orphaned invoices
- Support month-end and quarter-end close by reconciling billing platforms with Finance's records
- Surface pricing or configuration anomalies to relevant teams.
LocationThis role is remote-first, so it can be executed from anywhere in the United States, however the ability to operate in EST, CST, or PST timezones is required.
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