This role is primarily responsible for executing the monthly billing cycle for assigned new partners and clients and supporting partner billing onboarding, including new matter setup, rates, e-billing setup, billing, reporting, training and process documentation. Key responsibilities include ensuring timely, accurate and high-quality work; providing exemplary customer service to partners; and enhancing billing practices and procedures. This position requires tactical billing expertise, management oversight and strong problem-solving skills. This is a hybrid role with a two-day in-office requirement.
Responsibilities- Assist in the management the Monthly Proforma generation process
- Develop and conduct training sessions; maintain and enhance process documentation
- Manage the assigned integration team, which consists of new partners and their support teams.
- Ensure smooth workflow transition to the billing and e-billing teams in a timely manor
- Proactively forge strong working relationships with assigned partners. Provide timely and candid communication on statuses, problems and timelines
- Swiftly and effectively resolve billing and other issues
- Ensure compliance with firm deadlines and policies
- Proactively recommend and implement process, procedural and policy enhancements
- Liaise with and support finance functions outside of billing - including the e-billing - collections and NBI teams to ensure current billing
- Promote a positive, energetic culture featuring accountability, strong communication, teamwork, collaboration and excellence
- Lead departmental projects and other tasks as assigned
- Develop and lead internal training programs for the billing team
- Develop and lead the departed partner process to monitor WIP, Billings and work with the NBI team to close matters quickly
- Assist as need with urgent billing issues
- Monitor Unbilled activity
- Perform duties with the highest of moral and ethical standards
- Develop comprehensive expertise on assigned staff's billing tasks and the firm's billing system and e-billing platforms
- Understand e-billing processes; liaise with e-billing team to ensure timely billing and problem resolution, engagement in the e-billing/biller team meetings
- Understand and manage key monthly billing dynamics: Prebill run and distribution process; invoice processing; client fee arrangements; billing guidelines; e-billing rejections, timekeepers and rates; matter maintenance; departmental mailboxes, ensuring responses are current and resolved; control reports (prepared not posted, etc.); departmental performance metrics
- Provide professional development (training/mentoring)
- Provide performance evaluations on assigned staff during the annual evaluation process and provide performance updates to management on an ongoing basis
- Other duties as required to fully meet the requirements of this position
Experience & Qualifications- Bachelor's Degree preferably in finance, accounting or business administration or equivalent experience
- 7+ years' experience working in a legal services environment
- Strong knowledge in legal and electronic billing
- Well-developed legal billing software expertise; Elite 3E preferred
- Advanced knowledge of Microsoft Suite
- Strong and credible leadership presence
- Proven ability to manage a group with diverse personalities and skill sets
- Well-developed ability to balance multiple priorities
- Innate customer service orientation and commitment to excellence
- Positive and energetic interpersonal and communication skills
- Inherently self-reflective, collaborative and team-oriented
- Ability to work independently with minimal supervision
- Tenacious problem solving and follow through capabilities
- Meticulous attention to detail, quality and accuracy, meeting deadlines
- Flexibility to work beyond assigned hours when circumstances warrant
The salary range for this position is $120,000 to $145,000 DOEDentons US LLP offers a competitive salary and benefits package including medical, dental, vision, 401k, profit sharing, short-term/long-term disability, life insurance, tuition reimbursement, paid time off, paid holidays and discretionary bonuses.
