Job Type:Permanent
Billing Excellence Lead - Hiscox USOverview:The Billing Excellence Lead is responsible for driving continuous improvement and process excellence within the billing function. This role focuses on transformation, innovation, and strategic enablement-leading process design, improvement projects, and supporting programs run through the Transformation Office and Operations Delivery. The role is critical to enabling scalable, customer-centric billing operations that support business growth and compliance.
Key Responsibilities:- Lead continuous improvement efforts for billing processes, identifying and implementing best practices and automation opportunities.
- Design and optimize billing workflows to enhance accuracy, efficiency, and customer experience.
- Act as SME for billing on transformation programs, collaborating with the Transformation Office and cross-functional teams.
- Support the implementation of new billing technologies, ensuring alignment with operational goals and compliance standards.
- Support reconciliation processes between billing systems, payments, and general ledger
- Analyze billing data to identify trends, root causes, and improvement opportunities.
- Develop and deliver training and change management initiatives to embed process improvements.
- Track and report on improvement outcomes, including cost savings, cycle time reduction, and customer satisfaction.
- Contribute to strategic planning and roadmap development for billing excellence initiatives.
Qualifications:- Bachelor's degree in Business, Operations, Finance, or related field.
- 5+ years' experience in process improvement or billing excellence roles, preferably in insurance or financial services.
- Lean Six Sigma or similar process improvement certification preferred.
- Strong analytical, project management, and stakeholder engagement skills.
- Experience with billing systems, automation tools, and data analytics platforms (e.g., SQL, Power BI, Tableau).
What Hiscox USA Offers:- Competitive salary and bonus (based on personal & company performance)
- 401(k) with competitive company matching
- Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
- Company paid group term life, short- term disability and long-term disability coverage
- 24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days
- Paid parental leave
- 4 week paid sabbatical after every 5 years of service
- Financial Adoption Assistance and Medical Travel Reimbursement Programs
- Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
- Company paid subscription to Headspace to support employees' mental health and wellbeing
- Recipient of 2024 Cigna's Well-Being Award for having a best-in-class health and wellness program
- Dynamic, creative and values-driven culture
- Modern and open office spaces, complimentary drinks
**Please note that this position is hybrid and requires two (2) days in our office weekly**Salary Range: $100-$120k The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment
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