About the RoleWe're looking for a
Billing and Collections Operations Specialist to own the day-to-day billing and collections process while helping build scalable operational systems as Pump grows.
Responsibilities- Ensure timely collections from an assigned portfolio of client accounts.
- Follow up on outstanding invoices and contact clients via outbound and inbound phone or email to resolve payment issues.
- Partner with internal team members and founding team to review account status and support collection efforts.
- Identify and reconcile account discrepancies, billing questions, and payment issues for customers.
- Maintain accurate and organized records of collection activity, account status, and client communications.
- Negotiate plans that are mutually beneficial for Pump and clients.
- Monitor accounts and identify accounts requiring follow-up or escalation when necessary.
- Prepare routine collections reports to share with internal team.
- Follow established collections procedures while also exploring new tools and system improvements.
Qualifications- Minimum 3 years of experience working in AR, billing, collections, or recoveries
- Strong knowledge of accurate collections processes, account follow-up, and payment resolution practices
- Strong professional verbal and written communication skills, including phone and email, with clients and internal team
- Proven self-starter with a strong attention to detail while managing a high-volume workload
- Discretion with handling sensitive financial information
- Effective negotiation and problem-solving skills
- BA/BS or equivalent experience
Nice-to-Haves- Experience working in a startup or a high-growth, fast-paced environment
- Experience building operational systems to support finance teams
Benefits- Comprehensive healthcare and dental coverage for you
- 401(k) plan
- Generous PTO: 13 accrued days per year, plus company shutdown from December 24 to January 1
- Free lunch and dinner at the office
- Annual company-paid retreats
- Professional development opportunities
Compensation
$90,000-$150,000 USD
