Arnall Golden Gregory is creating a new leadership position to own the execution of the firm's revenue cycle from prebill through cash realization. This is not a caretaker role. The Billing and Collections Manager will lead a team of ten across two offices, set the standards the firm bills to, and drive measurable improvement in invoice quality, days-to-bill, days-to-cash, and aged accounts receivable - while the firm modernizes its financial systems.

We are looking for a working manager - someone comfortable leading the function and holding attorneys accountable to policy, and equally comfortable opening a prebill, diagnosing an e-billing rejection, or reconstructing a billing-to-payment audit trail when a client account demands it.

WHAT YOU WILL OWN

• The billing cycle end to end. The billing calendar, prebill distribution and return, invoice generation, complex and split billing, e-billing submission across client portals, and the accuracy and timeliness of every invoice the firm issues.
• Invoice quality and guideline compliance. Alignment of invoices to engagement letters, fee arrangements, and client outside counsel guidelines - coding, timekeeper eligibility and rates, staffing restrictions, expense rules - so rejections are prevented rather than appealed.
• Collections and aged receivables. The collections program for assigned portfolios: calling and correspondence, dunning cadence, promise-to-pay tracking, and monthly aging analysis by client, matter, practice group, and responsible attorney, delivered with a prioritized action plan rather than a report.
• Prebill and time-entry discipline. Enforcement of prebill return and time-entry policy attorney by attorney, with escalating follow-up and clear escalation of chronic delinquency.
• Escalated disputes and payment arrangements. Client billing disputes, deductions, and appeals, plus structured payment plans within delegated authority and recommendations on credit and matter holds.
• The team. Ten people including a supervisor and a specialist based in Washington, D.C. - portfolio assignments, productivity and quality standards, coaching and performance management, cross-training, and bench strength.
• Policy, procedure, and controls. Written policies and desk procedures, segregation of duties over invoice release, adjustments, and write-offs, and audit-ready documentation.
• Process and system improvement. Workflow redesign, data-quality remediation of billing setup, automation of manual steps, and user acceptance testing and rollout of billing and e-billing changes.

You will report to the firm's revenue leadership and partner closely with the practice groups, new business intake, reporting and analytics, and Information Technology. Rate setting, fee-arrangement approval, cash application, and forecasting sit above this position, so your focus stays on execution and results.

WHAT SUCCESS LOOKS LIKE IN THE FIRST YEAR

• Invoices released on the published billing calendar, with a shorter interval from period close to delivery.
• Improved prebill turnaround and a shorter list of chronically delinquent billing attorneys.
• A smaller share of receivables in the 90-, 120-, and 180-day buckets, and faster collection against billings.
• Fewer e-billing rejections and client-initiated reductions, with higher first-pass acceptance.
• Documented policies and desk procedures covering the full cycle, and a cross-trained team that follows them.

Specific targets are set with Finance leadership against a documented baseline in the first ninety days.

WHAT YOU BRING

• Seven or more years of progressively responsible legal or professional-services billing, collections, and accounts receivable experience.
• Three or more years of direct people management, including performance management of a multi-person team.
• Command of law-firm billing practice: prebill workflow, complex and split billing, task-based billing, LEDES formats, alternative fee arrangements, trust and retainer application, and write-off controls.
• Command of commercial collections in a professional-services environment - aging analysis, escalation practice, payment arrangements, and direct client and partner conversations about balances.
• Working proficiency with e-billing platforms and client vendor portals, and with resolving rejections, reductions, and appeals.
• Advanced Excel, the ability to build and audit billing and receivables analyses independently, and proficiency in an enterprise time-and-billing or practice management system and its reporting tools.
• A demonstrated ability to set standards, hold professionals accountable, and conduct difficult conversations with attorneys and clients with composure.
• Bachelor's degree in accounting, finance, business, or a related field, or equivalent relevant experience.

ALSO VALUABLE

• Am Law 200 or comparable multi-office law firm experience.
• Direct experience with Fulcrum, Aderant, or Elite, and with e-billing middleware such as eBillingHub or BillBlast.
• Experience leading a billing-system implementation, conversion, or major workflow redesign, including data remediation and user acceptance testing.
• Experience administering outside counsel guidelines for sophisticated institutional clients, and reporting capability beyond Excel such as Power BI.
• CPA, CLM, or comparable credential, or law firm financial management coursework.

WHY THIS ROLE IS WORTH A CONVERSATION

• It carries real scope: a ten-person team, firmwide policy ownership, and direct engagement with partners and institutional clients.
• It sits inside an active financial systems modernization, so your process work gets built into the platform rather than worked around it.
• It reports into revenue leadership with visibility to the firm's Chief Financial Officer.

FLSA Status
Exempt / Full-time

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.