Join a collaborative and innovative team focused on delivering high-quality digital experiences for our clients. You’ll be part of a group of business analysts, developers, and client specialists working together to build and enhance web-based portals that support Defined Benefits programs.
Our team values collaboration, curiosity, and continuous improvement. You’ll have the opportunity to work on meaningful projects, partner with cross-functional teams (including offshore resources), and contribute to a fast-paced, delivery-focused environment.
Here’s the Impact You’ll Make
In this role, you will act as a key bridge between business stakeholders and technical teams. You’ll help transform complex client needs into clear, actionable solutions that drive real value.
You will:
- Partner with clients and internal teams to understand business needs
- Translate requirements into detailed technical specifications
- Support the design, development, and delivery of web portal solutions
- Ensure solutions are user-friendly, accessible, and aligned with client expectations
- Contribute to the successful migration and implementation of client portals
What You’ll Accomplish Together
Working closely with developers, QA teams, client stakeholders, and internal partners, you will:
- Lead requirements gathering through workshops and client interactions
- Break down complex needs into clear, structured documentation
- Collaborate on solution design and estimation discussions
- Support development teams by clarifying requirements
- Coordinate and participate in user acceptance testing (UAT)
- Ensure accessibility standards (WCAG) are applied
- Contribute to release documentation and communication
- Manage priorities across multiple projects with tight timelines
You’re the Missing Piece If You…
- Enjoy solving complex problems and structuring solutions
- Are comfortable working between business and technical teams
- Thrive in fast-paced, project-based environments
- Communicate clearly with clients and stakeholders
- Take ownership and adapt quickly
Qualifications
- 5+ years Business Analysis experience
- 5+ years web portal/digital platform experience
- Experience gathering and documenting requirements
- Agile methodology experience
- Experience working with developers and QA teams
- Client-facing experience
- Bachelor’s degree or equivalent experience
- Bilingual (French and English)
Required Skills & Abilities
- Strong analytical and problem-solving skills
- Ability to translate business needs into technical requirements
- Experience with documentation and functional specs
- Strong communication skills
- Ability to manage multiple priorities
- Attention to detail
Nice to Have
- Pension / Defined Benefits experience
- Accessibility knowledge (WCAG)
- Technical knowledge (SQL, APIs, SSO)
- Release management experience
Work Environment
- Collaborative and team-oriented
- Project-based work with deadlines
- Opportunity to grow and work on multiple initiatives
- Flexible and supportive culture
Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.
