Overview of Role:*Must be bilingual in Spanish and English.***Candidates must live within one hour of our clinics to be considered.**The Triage Nurse is part of the Clinica Family Health & Wellness nursing team, responsible for using decision-making skills to assess patient needs. You will apply clinical knowledge and judgment and use decision-making skills to analyze and act on patient care issues. You may provide support in assessment of symptoms, determination of symptom acuity, offering information related to symptom management, patient education and care coordination. While answering calls, you demonstrate the ability to initiate appropriate nursing interventions in prompt, precise and a professional manner. Assists patients and family members or other clients with concern and empathy.
ESSENTIAL DUTIES AND RESPONSIBILITIES:- Assess patients' medical problems and complaints by phone.
- Obtain history and gather triage information to determine appropriate avenue for care, such as emergency room, urgent care, clinic appointment, or home advice.
- Assist in the management of patient utilization of health care system and provide patient education relative to health care needs, use of community resources and responsibilities of membership in managed care.
- Provide telephone advice according to established guidelines and protocols.
- Arrange for evaluation by a provider when indicated either by scheduling an appointment or telephone follow-up.
- Educate patients and families by phone about minor illnesses, medication usage, health maintenance needs, blood sugar monitoring, nebulizer usage and other prescribed health care regimens, operational procedures, and specialist referrals.
- When necessary, secure appropriate interpreting services to handle communication with patients.
- Participate in Quality Assurance activities as directed.
- Work collaboratively with other Clinica Family Health staff in meeting HRSA, AAAHC, OSHA and other regulatory and/or funding requirements.
- Accurately document patient care in electronic health record.
- Provide safe, comfortable, therapeutic environment for patients and families.
- Manage patient tasks and patient/provider follow-up with assistance from team and according to nurse task guidelines.
POSITION QUALIFICATIONS:Education and Experience:- RN licensure from an accredited school required. BSN preferred.
- Two years of experience in community health preferred.
Knowledge, Skills and Abilities:- Ability to flourish in a team management system.
- Experience with electronic health record preferred.
- Sensitivity to low income, ethnic minority community.
- Critical thinking.
- Bilingual in Spanish is required.
- Interacts with colleagues, team, and all staff in a professional and collegial manner.
- Strong computer skills.
What We Offer:- Comprehensive benefits:
- Medical, Dental & Vision options
- Medical and Dependent Care FSA/HSA
- Company paid life insurance
- Long term disability insurance
- Accident/hospital plans
- 403(b) Retirement Plan with employer contributions
- CFWH offers vacation time, sick hours, and personal holiday hours
- A collaborative team environment
- Open communication with leadership and mission-focused engagement
- Training and growth opportunities with a supportive team invested in your success
Compensation: $34.70 - $43.95/hour. The posted range represents the full salary range for this position. Starting pay is based on factors such as directly related experience, education, licensure and/or certification, and internal equity.
Applications for this position will be accepted until the position is filled.
CFHW is committed to an inclusive, age-neutral hiring process. In compliance with the Colorado Job Application Fairness Act (JAFA), we do not ask applicants to disclose their age, date of birth, or dates of attendance/graduation from an educational institution. Please focus your application on your relevant skills, qualifications, and professional experience.
