THE ROLE IN A NUTSHELLBase Salary: $72,521.00 - $109,341.00
The Project Manager, Enterprise Onboarding, is a client and advisor-facing role that works closely with and directly supporting all lines of business - including Insurance, Administration and Health - in the onboarding and implementation of new business. This is an important role that develops and executes project plans designed to onboard new clients / plan sponsors and partners of varying sizes and complexity. This role plays a critical role in ensuring that new clients/advisors are onboarded in accordance with our service delivery model and quality standards, while delivering a positive and impactful customer experience. The Project Manager also leads business or strategic projects as required and supports with procurement activities, by providing support on RFPs and proposals as well as participating in finalist presentations. This position reports to the PMO Manager, Enterprise Onboarding.
- Works with various internal teams to configure/adapt solutions for non-standard implementations
- Develops and executes implementation project plans to meet the specific requirements of each sale and does so in partnership with internal and external stakeholders.
- Manages overall project governance including stakeholder communication, meeting cadence, meeting facilitation, project documentation, status reporting and risk mitigation.
- Coordinates internal and external resource requirements and monitors deliverables.
- Adjust plans and communication accordingly to achieve desired outcomes.
- Ensures implementation project documents are complete, current and managed in accordance with established procedures.
- Manages multiple projects simultaneously and acts as back up to other Project Managers
- Coach business resources and other project managers on the processes, tools and responsibilities required to deliver successful client projects.
- Delivers projects on time and monitors client feedback
- Develops test/quality plans to ensure client expectations and scope of work is delivered
- Builds and fosters cooperative and productive relationships with team members, internal/external stakeholders, and customer contacts while representing the interests of GreenShield.
- Works proactively to limit and or diffuse escalations, escalates issues accordingly to mitigate risk and client disruption
- Interacts with the Management Team to ensure results are achieved.
- Participates in special projects such as responding to RFPs for new business opportunities and other sales related initiatives (e.g., business case creation).
- Participates in finalist presentations to secure new business when required, acting as GS ambassador and provides confidence to new customers on implementation approach.
- Guides stakeholders and manages expectations with respect to Standard Service Delivery Guidelines.
- Participates in continuous improvement by reviewing client feedback, outcomes and best practices to evolve processes and services.
- Other duties as assigned.
WHO WE'RE LOOKING FOR- Fluent in Engligh and French, both written and verbal
- PMP Certification preferred or working towards certification within first year of role
- Demonstrated track record of managing multiple projects simultaneously
- Industry knowledge in insurance, group benefits, administration, health services
- Ability to influence and lead others to achieve project deliverables
- Ability to organize and prioritize accountabilities in a deadline-driven environment
- Strong customer focus while balancing business expectations, strong relationship management and collaboration
- Excellent communication and negotiation skills
- Advanced knowledge of Project Management tools, Word, Excel, PowerPoint, MS Project, etc.
- Able to travel when required
- Able to accommodate flexible schedule when required
- Collaborator
- Results driven
