CORE RESPONSIBILITIESLeadership & Site Ownership
- Directly manage the site's functional shift supervisors (Inbound, Outbound, and Retail),
- Lead daily operations, staffing decisions, and issue resolution
- Lead as a true player-coach - willing and able to step onto the floor to model standards, troubleshoot bottlenecks, and drive urgency during peak periods or staffing gaps
- Act as the single point of accountability for site performance, representing the warehouse to senior leadership when the Director is unavailable
Inbound
- Own inbound freight management, vendor PO processing & transfer handling
- Partner with Logistics to ensure freight efficiency, vendor PO processing & transfer handling
- Set and enforce ASN accuracy & dock-to-stock SLA targets
- Own receiving quality standards: damage inspection, quantity validation & system reconciliation
Outbound
- Own execution of daily DTC, retail replenishment (EDI/non-EDI) & B2B wholesale fulfillment
- Own wave planning strategy & labor deployment against carrier cutoffs
- Own routing guide, manifest and shipment documentation compliance
- Drive continuous reduction of shorts, backorders & fulfillment exceptions
Returns & Etching Team
- Own end-to-end returns strategy: receipt, grading, disposition & restocking
- Own etching/personalization capacity planning & scheduling
- Own return reason code tracking & quality trend analysis, driving root-cause resolution
P&L & Financial Ownership
- Manage P&L for the distribution center, including labor cost, freight cost & operational spend within budget guidance
- Manage budget planning, variance analysis & cost-reduction initiatives
- Report on financial and operational performance to leadership
People & Systems
- Manage hiring, onboarding & development strategy for a 100-120-person site
- Build and sustain a performance culture through coaching, feedback & accountability
- Author & maintain SOPs; set policy for site-level operations
- Produce SITREPs & KPI reporting for leadership
- Identify, scope & execute continuous improvement initiatives independently
KEY METRICS OWNED- Safety incidents (OSHA Recordable Incident Rate TRIR) and safety training rate
- Site P&L Performance (Revenue, Cost, Margin)
- Dock-to-Stock Cycle Time
- Order Cycle Time & On-Time Ship Rate
- Pick/Pack Accuracy Rate
- CPU Tracking & Variance Reporting by Department
- Returns Processing Throughput
- Inbound ASN Accuracy Rate
- Labor Efficiency & Hours per Order
- Etching Defect Rate & Capacity Utilization
- Team Onboarding Completion & Retention Rate
- Channel SLA Execution Reporting (DTC, Retail, B2B)
QUALIFICATIONS- 3-5 years of Operations Manager experience in single or multi-site DC/fulfillment operations
- Proven experience managing $30M+ in product volume/throughput
- Demonstrated ability to operate independently, including acting-leader or interim-director experience
- Bilingual English/Spanish proficiency required
- E-Commerce - high-volume DTC fulfillment, SLA & carrier management
- Retail & B2B - EDI, routing guide compliance, wholesale operations
- Proven leadership of teams of 100+ employees
- Systems - WMS ShipHero, NetSuite, or equivalent
- Strong fit for high-growth, low-structure environments - builds systems and drives results independently, comfortable being both a leader and a doer
