Location: Mississauga, Ontario

Job Schedule: Full-time, Hybrid 4 days onsite, 1 day Remote)

Education Requirement: Bachelor's Degree or College Diploma

Sponsorship: No

POSITION SUMMARY

This role will be responsible for maximizing recoveries while minimizing collection losses. Incumbent will be responsible for working with and monitoring the activities of Legal counsel, bailiff and other vendors in effort to recovery NCF security and establish repayment schedules with debtors.

A Day in the Life:

The following position function statements describe the general nature and level of work being performed. The position function statements reflect expectations of the fully trained, proficient incumbent who meets all performance criteria.

Nissan Canada Finance is currently seeking a Bilingual Collections Supervisor to join our team in Mississauga, Ontario. This leadership position is responsible for planning, organizing, managing, and directing the overall activities of the Collections Department to minimize delinquency and credit losses while maximizing recoveries on deficiency balances. The successful candidate will lead a team of collection professionals, ensure compliance with all regulatory requirements, and drive operational excellence through strong leadership and effective portfolio management.

A Day in the Life:

Leadership & People Management

• Lead, coach, motivate, and develop a team of Collections Representatives to achieve departmental and organizational objectives.
• Conduct regular one-on-one meetings, performance reviews, and coaching sessions to support employee development and engagement.
• Assist with recruitment, onboarding, training, performance management, and succession planning activities.
• Foster a positive, inclusive, and high-performance team culture focused on accountability, collaboration, and continuous improvement.
• Manage attendance, scheduling, workload distribution, and resource allocation to ensure appropriate coverage and operational efficiency.

Collections & Portfolio Management

• Plan, organize, manage, and direct the overall activities of the department to maintain minimal delinquency ratios, reduce losses, and maximize recoveries on loan, lease, and insurance deficiency balances.
• Review, analyze, and interpret a broad range of information on delinquent accounts to identify trends, risks, and opportunities for improvement.
• Monitor collection strategies and recommend process enhancements to improve effectiveness and customer outcomes.
• Oversee escalated customer accounts and assist with complex collection matters, negotiations, payment arrangements, and dispute resolution.
• Work closely with vendors, agencies, legal counsel, bailiffs, and internal stakeholders to ensure timely resolution of accounts.

Operational Excellence

• Ensure workflow management and staffing levels support service standards and productivity targets.
• Develop and maintain controls, reporting, and monitoring processes to ensure compliance with established procedures and departmental objectives.
• Identify operational gaps and implement corrective actions to improve efficiency and effectiveness.
• Participate in special projects, system implementations, process improvements, and portfolio initiatives.
• Support business continuity plans and departmental projects as required.

Reporting & Analytics

• Monitor key performance indicators including delinquency rates, roll rates, loss ratios, recoveries, promises to pay, productivity, and service levels.
• Prepare and present regular reports, scorecards, and portfolio analysis to management.
• Analyze trends and make recommendations to improve portfolio performance and operational results.
• Utilize data and reporting tools to support decision-making and strategic planning.

Compliance & Customer Experience

• Ensure compliance with all applicable laws, regulations, internal policies, and industry standards.
• Promote fair and consistent treatment of customers while balancing business objectives and risk management.
• Ensure staff are knowledgeable of products, policies, collection procedures, and customer service standards.
• Maintain effective relationships with customers, dealers, internal departments, and external partners.
• Address and resolve escalated customer concerns in a professional, timely, and diplomatic manner.

Who We're Looking for:

Minimum Qualifications:

• Bachelor's Degree or College Diploma in Business, Finance, Accounting, or a related field preferred.
• Equivalent combination of education and relevant work experience will be considered.

Experience

• Minimum 3-5 years of experience in Collections, Customer Service, Financial Services, or Automotive Finance.
• Minimum 2 years of leadership, team lead, or supervisory experience.
• Experience managing delinquency portfolios, recovery strategies, and operational reporting is strongly preferred.

Skills & Competencies

• Fluent in both French and English, with excellent written and verbal communication skills.
• Strong leadership, coaching, and employee development capabilities.
• Advanced problem-solving, analytical, and decision-making skills.
• Strong negotiation, conflict resolution, and customer relationship management skills.
• Demonstrated ability to influence outcomes and manage challenging customer situations professionally.
• Strong organizational and time management skills with the ability to prioritize in a fast-paced environment.
• Proficiency with Microsoft Office applications, particularly Excel, Word, Outlook, and reporting tools.
• Excellent presentation and facilitation skills.

Desired

• Automotive finance experience is considered a significant asset.

What We Are Looking For

The ideal candidate is a proactive and results-driven leader who can balance operational performance, customer experience, compliance, and employee engagement. They thrive in a fast-paced environment, are passionate about developing people, and continuously seek opportunities to improve processes and portfolio performance.

Join our team and play a key role in driving operational excellence while leading a talented and customer-focused collections team.

Mississauga Ontario Canada
Salary Range:
$77,711.00 - $96,034.00
This compensation range represents the minimum to midpoint base salary rates at Nissan for jobs assigned to this particular grade level. Please note that an employee's base salary may occasionally be set above the midpoint of the salary band for this grade level, in recognition of the employee's unique skills, work experience, education, work location, or market conditions. Compensation decisions also consider internal equity and comparisons with the base salary rates of other employees with similar backgrounds working in comparable roles. Note: Bonus, benefits, and other forms of variable compensation are not included in the base-salary range shown above.