BI Support Lead

White Cap Supply Holdings, LLC • $90K — $120K *
US-AnywhereRemote in Florida, US
Enterprise Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • BS/BA in a related discipline required, MS/MA beneficial.
  • 8+ years of experience in supporting enterprise systems or analytics tools.
  • Hands-on expertise with Power BI including datasets and reports.
  • Experience in change management for user adoption of new analytics platforms.
  • Strong problem-solving and analytical skills with experience guiding others.
  • Familiarity with BI concepts and governance principles.
  • Excellent communication skills, capable of influencing stakeholders.

Responsibilities

  • Lead communication for BI launches and gather user feedback.
  • Collaborate with teams for smooth production transitions of BI products.
  • Drive enterprise-wide adoption of BI tools and datasets.
  • Manage the analytics community and engagement channels.
  • Develop and deliver scalable BI training programs.
  • Diagnose and resolve complex, cross-departmental issues.
  • Ensure adherence to BI governance and best practices.

Benefits

  • Supportive work environment with a comfortable indoor setting.
  • Minimal required travel (less than 5%) for the role.
  • Opportunity to mentor and develop fellow team members.
  • Chance to influence and drive data-driven decision-making across the company.
Full Job Description
Advanced technical role, requiring extensive experience and a deep understanding of BI (Business Intelligence) technologies, data infrastructure, and customer support principles.

Major Tasks, Responsibilities and Key Accountabilities

  • Leads communication and change-management for BI launches and updates, gather user feedback, and relay insights to BI product and engineering teams.
  • Collaborates with Support and BI development teams to ensure smooth transition of BI Products to production.
  • Drives adoption of BI tools, datasets, and models across the enterprise.
  • Manages and moderates the company-wide analytics community and the Engage channel.
  • Develops and deliver scalable BI training and enablement programs
  • Diagnoses and resolves complex issues, often touching multiple teams and departments.
  • Ensures adherence to BI governance, standards, and development best practices.
  • Mentors mid-level and entry-level support staff in their day-to-day work.


Nature and Scope

  • Displays the highest level of critical thinking and analysis in bringing successful resolution to high-impact, complex, and/or cross-departmental problems. Makes prompt, sound decisions when faced with complex and often contradictory alternatives that result in successful outcomes.
  • Operates with considerable latitude. Situations may have little or no precedent requiring original or new concepts or approaches without guidance from others. Reaches decisions under conditions of uncertainty.
  • Develops or engages/directs others in developing innovative solutions to important, highly complex strategic and operating problems; cross-departmental considerations are often present.


Work Environment

  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
  • Typically requires overnight travel less than 5% of the time.


Education and Experience

  • Typically requires BS/BA in a related discipline. Generally 8+ years of experience in a related field OR MS/MA and generally 5+ years of experience in a related field. Certification is required in some areas.


Preferred Qualifications

  • Qualifications:
    • 8+ years of experience in roles supporting enterprise systems, analytics tools, or business processes.
    • Hands-on experience with Power BI, including datasets, models, and report usage.
    • Expertise in creating clear, user-friendly process documentation, FAQs, job aids, and recorded demos that support both technical and non-technical audiences.
    • Change Management Experience driving user adoption of new systems, analytics platforms, or data products through structured communication, training, and engagement strategies.
    • Strong analytical and problem-solving abilities, with the capability to guide others in interpreting data, exploring tools, and applying analytical techniques.
    • Familiarity with BI concepts, including data roadmaps, enterprise datasets, and data governance principles.
    • Demonstrated ability to work with cross-functional teams, supporting rollout planning, user readiness, and community engagement for enterprise tools or processes.
    • Excellent communication and storytelling skills with the ability to influence stakeholders and spark interest in data-driven practices.
  • Experience enabling or mentoring power users in analytics environments.
  • Knowledge of collaboration platforms (e.g., Microsoft Teams, Viva Engage) used for knowledge sharing.
  • Ability to create engaging recorded demos, tutorials, and multi-session training series for analytics tools.


About White Cap Supply Holdings, LLC

White Cap Supply Holdings, LLC Careers

There has never been a better time to join the dynamic team at White Cap Supply Holdings, LLC—the leading distributor of specialty construction and industrial supplies.

Work You’ll Do

Join White Cap Supply Holdings, LLC's industry-leading team to assist some of the most significant construction projects and industrial services in mastering their operational challenges with innovative solutions. Transform the landscape of supply chain management with the best minds at White Cap, where leadership in innovation and a commitment to operational excellence are at the forefront. Lead from a unique position in the marketplace, at the intersection of industry expertise and digital innovation. Work with a nationwide team of business and technology advisors to help clients streamline their procurement and supply chain strategies. Collaborate with a robust team of professionals dedicated to maintaining the highest standards in the supply industry.

Introducing the White Cap Professional Growth and Development Initiative

The initiative is building a market-leading team to help some of the most well-known companies and projects master their operational efficiency and innovation.

Do Innovative Work

Join a group of dedicated professionals at the intersection of technology, industry expertise, and digital innovation.

Drive Innovative Solutions

Deliver targeted solutions through a depth and breadth of experience and innovation that’s second to none.

Be Part of a Great Team

Engage with a wide-ranging technology stack and harness the capabilities, national scale, and solution development of a powerhouse team.

Future-proof Your Career

Advance as far as your ambition takes you with nearly limitless opportunities to grow your career with unmatched training, development, and certification support.

Explore Job Opportunities

White Cap Supply Holdings, LLC positions itself as a leader in providing job opportunities that foster professional growth and skill enhancement in a diverse and inclusive work environment.

The White Cap Edge

The combined service capabilities, national scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients across the nation look to White Cap Supply Holdings, LLC for new strategies and solutions to drive growth and innovation in the construction and industrial sectors. Bringing together dedicated professionals, White Cap empowers enterprises to thrive in an era of significant industrial advancement.

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Join the Team

Search open positions that match your skills and interests. White Cap Supply Holdings, LLC looks for passionate, curious, creative, and solution-driven team players. SEARCH WHITE CAP JOBS

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at White Cap.

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Learn more about White Cap Supply Holdings, LLC
Industry
Real Estate & Construction
* Ladders Estimates

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