Salary: $69,348.00 - $93,288.00 Annually
Location : Thurston County - Olympia, WA
Job Type: Agency Internal - Permanent
Remote Employment: Remote Optional
Job Number:
Department: Health Care Authority
Division: MPD
Opening Date: 07/16/2026
Closing Date: 7/30/2026 11:59 PM Pacific
Salary Information: The high end of the salary range, Step M is typically a longevity step

Description
BHASO TEAMonitor Coordinator (HCPS/MPD)

71062450

This opportunity is internal and available to current HCA employees only.

This position coordinates annual compliance reviews for Behavioral Health Administrative Services Organizations (BH-ASO). This process includes subject matter experts and contractors, requiring a candidate with strong organizational skills to ensure these audits are completed on federally-mandated timelines. If you are in search of an opportunity to use your familiarity with Medicaid systems in a compliance- and process-focused position, this may be the opportunity for you!

All HCA employees will apply an equity lens to their work, which may include but is not limited to all analyses of core business and processes.

About the position:

The purpose of this position is to provide a coordinated monitoring effort as a member of the team that performs federally required oversight of HCA-contracted Managed Care Organizations (MCOs) and contractual compliance monitoring of the BH-ASOs (collectively referred to as Contractors). This position uses project management and group facilitation to perform compliance reviews of contractually required topical areas (e.g., credentialing, grievances, subcontracts) as well as non-clinical file reviews of individual client and provider services. The position reviews MCO and BH-ASO materials and applies judgment and contractual knowledge to evaluate the completeness of information according to federal regulations and national standards.

This position is eligible to telework and is typically not required to report on-site.The default assigned work location of all Health Care Authority (HCA) positions - both on-site and telework eligible positions - is within the State of Washington. This position reports to Olympia, WA. Frequency of onsite work will vary based on business and operational needs. All agency employees are required to report on-site in Olympia on their first and last days of employment to pick up and return state-issued equipment, regardless of telework status or location.

Duties
Some of what you will do:

• Coordinate annual formal monitoring and oversight of regional BH-ASOs according to contractual requirements, Department of Enterprise Services (DES) contract management standards, and federal block grant requirements.
• Support development and revision of documentation tools, guidelines, file review checklists, correspondence, and report formats.
• Support development of work tools to facilitate consistency of the monitoring review process.
• Coordinate annual review monitoring of each contracted BH-ASO.
• Coordinate annual virtual visits to each contracted BH-ASO.
• Assign and plan the work of Medicaid Compliance Review staff with other subject matter experts within the agency.
• Perform analysis and interpretation of contract monitoring results. Recommend needed improvement in programs, policies, and contract.
• Serve as support to TEAMonitor Coordinator in MCO TEAMonitor activities, including ensuring contractor compliance with federal and state regulations and Centers for Medicare and Medicaid Services (CMS) requirements.
• Serve as program specialist for annual formal monitoring and oversight of federally required monitoring of MCOs.
• Attend HCA/Contractor monthly meetings to inform monitoring activity changes and communicate key information.
• Recommend and support implementation of changes in HCA monitoring process to promote administrative simplification and transparency and to increase efficiency for agency and contractor staff.

Qualifications
Required qualifications:

Qualifying candidates will meet one of the following criteria options:

Option 1:

• Master's degree in public health, public administration, business administration, social work, or closely related field and
• Two (2) years of supervisory or consultative experience in health services, social service, Medicaid, behavioral health, or other healthcare programs.

Option 2:

• Bachelor's degree in public health, public administration, business administration, social work, or closely related field and
• Four (4) years of supervisory or consultative experience in health services, social service, Medicaid, behavioral health, or other healthcare programs.

Option 3:

• Associate degree in public health, public administration, business administration, social work, or closely related field and
• Six (6) years of supervisory or consultative experience in health services, social service, Medicaid, behavioral health, or other healthcare programs.

Option 4:

• Eight (8) years of supervisory or consultative experience in health services, social service, Medicaid, behavioral health, or other healthcare programs.

Option 5:

• One year as a Health Care Program Consultant.

Required competencies:

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

Preferred qualifications:

• Two (2) years of experience as a Health Care Program Specialist or comparable experience working in Medicaid or commercial insurance program.
• Experience in Medicaid managed care operations.
• Experience in contract management and accountability.
• Ability to:
• Work effectively with other HCA staff, providers, and other affected parties to develop and evaluate programs and analyze and resolve complex problems related to managed care programs.
• Collaborate across systems, build teams, and work cooperatively with internal and external resources for successful program management and development.
• Analyze data related to contract performance and other issues relating to the managed care contracts.
• Public relations and customer service skills, including conflict resolution and negotiating techniques.

How to apply:

Only candidates who reflect the minimum qualifications on their NEOGOV profile will be considered. Failure to follow the application instructions below may lead to disqualification. To apply for this position, you will need to complete your profile which includes three professional references and attach in separate files:

• A cover letter that specifically addresses how you meet the qualifications for this position
• Current resume

To take advantage of veteran preference, please do the following:

• Attach a copy of your DD214 (Member 4 long-form copy), NGB 22, or USDVA signed verification of service letter.
• Please black out any PII (personally identifiable information) data such as social security numbers. Include your name as it appears on your application in careers.wa.gov.

What we have to offer:

• Meaningful work with friendly co-workers who care about those we serve
• A clear agency mission that drives our work and is person-centered
• A healthy work/life balance, including alternative/flexible schedules and mobile work options.
• A great total compensation and benefit package
• A safe, pleasant workplace in a convenient location with restaurants, and shopping nearby.
• And free parking!

Notes:

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.