Tata Consultancy Services

BFSI ServiceNow Presales Lead

Tata Consultancy Services • $153K — $237K *
Edison, NJ 08817In-Person
Finance & Insurance
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 10+ years of IT experience, 5+ years in ServiceNow ecosystem, and 2+ years in presales & solutions
  • Strong understanding of the ServiceNow platform and its non-IT products
  • Experience with re-platforming implementations and various operating models
  • ServiceNow Certification and Accreditation required
  • Knowledge of AI architecture and applicable use cases
  • Background in consulting within the ServiceNow space
  • Familiarity with ServiceNow competitors and adjacent products
  • Ability to thrive as both an Individual Contributor and a leader

Responsibilities

  • Lead presales and solutions efforts for ServiceNow across TCS BFSI Business Group
  • Develop solution strategy tailored to customer needs and landscapes
  • Author responses to RFX and proactively engage with opportunities
  • Manage TCV targets and build a robust opportunity pipeline
  • Collaborate with internal teams and create composite solutions for clients
  • Build and maintain trusted relationships with customers and participate in delivery governance
  • Team up with ServiceNow partners for joint pursuits

Benefits

  • Opportunity for short-term consulting with strategic customers
  • Engagement in ServiceNow events for customer exposure
  • Collaborative environment with access to multiple technology COEs
  • Support for professional development and industry awareness
  • Involvement in diverse projects across BFSI sectors
Full Job Description
Responsibilities Include:

  1. Lead presales & solutions effort for all ServiceNow opportunities for select Business units/region within TCS BFSI (Banking, Financial Services & Insurance) Business Group across
    • Enterprise IT (HR Operation, Customer Services, Procurement Operation, Security, GRC) and
    • Front, Back office and Middle Office Operation within Banking, Insurance, Wealth & Asset management
    • Security & Risk Offerings including, Security Incident response, Vulnerability response, TPRM, Audit and compliance management, etc.
  2. Craft a solution strategy and value proposition which is contextual to customers landscape, problem statement.
  3. Author response (ppt, word) to RFX and proactive opportunities, defend solution with internal and end customer.
  4. Carry TCV target, Build & manage opportunity pipeline engaging proactively with internal and external customer.
  5. Collaborate with internal customer facing organization, horizontal functions like (hybrid cloud, BPS, CRO, CSP), technology COEs to mine opportunities, craft composite solutions for customers.
  6. Create solution collaterals, collaborate with delivery to create success stories.
  7. Be a Trusted Partner to customer, Build and nurture customer relationship, participate in delivery governance with customer, ServiceNow events for customer.
  8. Collaborate with ServiceNow Partner and field sales organization to build and manage joint pursuits.
  9. Engage in short-term consulting and advisory assignment with strategic Customers.
  10. Amplify TCS ServiceNow offerings for BFSI Business Vertical within customer, ServiceNow and Industry ecosystem.


Qualifications:

  1. 10+ years of overall IT experience of which 5+ years in ServiceNow ecosystem and 2+ years of experience in presales & solutions
  2. The ServiceNow experience should include.
    • Strong Understanding of ServiceNow platform
    • Green field, Re-platforming implementation
    • Extensive experience with ServiceNow non-IT product (HRSD, CSM, IRM, SecOps, FSO, etc. ), as well as background of ITxM product ( ITSM, ITOM ITAM) and
    • Understanding of various Operating model for running ServiceNow in customer ecosystem including MSP/Direct, Centralized/Federated
    • ServiceNow Certification and Accreditation
  3. Sound understanding of AI/Gen AI/Agentic AI architecture, solutions, applicable use cases.
  4. Experience working in Consulting & Advisory capacity for customer in ServiceNow space.
  5. Experience with ServiceNow competition (BMC, Pega, Archer, Salesforce, Workday etc.) and adjacent products
  6. Strong Understanding of SaaS platform offerings and, business model, alliance & channel
  7. Technologist at heart and quick learner
  8. Ability to work as Individual Contributor as well as leader, navigate through matrix environment and ambiguous situation and
  9. Self-starter, Team Player and motivated
  10. Well versed in working in onshore-offshore model and open to travel


Preference will be given to candidates with:

  1. Banking, Financial Services and/Insurance Background
  2. Strong experience with ServiceNow non-IT product portfolio
  3. Depth in ServiceNow CMDB, Discovery, AIOPS, ITAM, EA product portfolio
  4. ServiceNow consulting & advisory experience.
  5. Energetic with Can Do attitude.


Salary Range: $153,600-$237,200 a year

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About Tata Consultancy Services

Tata Consultancy Services (TCS) is an Indian multinational information technology (IT) services and consulting company, headquartered in Mumbai, Maharashtra, India. It is a subsidiary of Tata Group and operates in 149 locations across 46 countries. TCS is the largest Indian company by market capitalization and is ranked 11th on the Forbes Global 2000 list of the world's biggest public companies. TCS is also the second-largest IT services company in the world by revenue and the largest employer of women in India. The company provides services in areas including IT, consulting, and business solutions.
Learn more about Tata Consultancy Services
Size
469,261 employees
Industry
Information Technology
* Ladders Estimates

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