American Electric Power

Benefits Specialist

American Electric Power • $74K — $93K *
Columbus, OH 43230In-Person
Business Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Associate or Bachelor's degree in Human Resources, Business Administration, or related field; or equivalent relevant experience.
  • Minimum of 4 years of employee benefits administration or HR services experience.
  • Experience supporting employees through complex benefits-related life events preferred.
  • PHR, CEBS, or similar professional certification preferred.
  • Strong written and verbal communication skills.

Responsibilities

  • Independently manage complex life event benefit cases for employees and their families.
  • Provide empathetic guidance on benefits options and timelines within established policies.
  • Coordinate benefits changes across various plans based on employee status changes.
  • Collaborate with HR, payroll, leave administrators, and vendors to resolve issues during transitions.
  • Maintain detailed case documentation, ensuring confidentiality and discretion in handling sensitive information.
  • Identify and communicate recurring case issues to contribute to process improvement.

Benefits

  • Comprehensive health, welfare, and retirement plans.
  • Support for continuous professional development and certification opportunities.
  • Collaborative work environment with cross-functional partnerships.
Full Job Description
Job Posting End Date
08-17-2026
Please note the job posting will close on the day before the posting end date.

Job Summary

The Benefits Life Events Specialist is responsible for supporting employees and their families through benefits changes associated with significant life and employment events. The Benefits Life Events Specialist manages complex and sensitive cases and serves as a trusted point of contact during transitions such as retirement, leaves of absence and the loss of a loved one. The role emphasizes accurate benefits administration, informed judgment and coordinated support to ensure a seamless and supportive employee experience.

Job Description

What You'll Do:
Complex Life Events Case Management:
  • Independently manage employee and family benefit cases related to life and employment events, ensuring accurate application of benefit provisions and timely resolution.

Benefits Guidance & Decision Support:
  • Provide clear, empathetic guidance on benefit options, eligibility, required actions, and deadlines using sound judgment within established policies and procedures.

Benefits Administration Coordination:
  • Coordinate benefit changes across health, welfare, and retirement plans resulting from employee status changes to ensure accuracy and continuity of coverage.

Cross-Functional Partnership:
  • Work closely with HR partners, payroll, leave administrators, vendors, and third-party administrators to resolve issues and support complex benefit transitions.

Documentation & Confidentiality:
  • Maintain detailed case documentation and handle sensitive employee and family information with discretion, professionalism, and care.

Issue Identification & Process Feedback:
  • Identify recurring case issues or systemic challenges and share insights with the benefits team to support continuous improvement.


What We're Looking For:
  • Associate or Bachelor's degree in Human Resources, Business Administration, or a related field; or equivalent relevant experience.


Work Experience:
  • Minimum of 4 years of employee benefits administration or HR services experience.

Preferred Qualifications
  • Experience supporting employees through complex or sensitive benefits-related life events preferred.
  • PHR, CEBS, or similar professional certification preferred.
  • Solid working knowledge of health and welfare benefits and general retirement plan concepts.
  • Strong written and verbal communication skills.
  • Ability to exercise judgment while following established policies and procedures.
  • Attention to detail with the ability to manage multiple complex cases simultaneously.
  • Ability to maintain confidentiality and professionalism.
  • Physical demand level is Sedentary.

What You'll Get:

Salary Grade 6 ($74,551.00 - $93,188.50)

Compensation Data

Compensation Grade:

SP20-006

Compensation Range:

$74,551.00 - $93,188.50

The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

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About American Electric Power

American Electric Power generates, transmits, and distributes electricity, serving residential, commercial, and industrial customers nationwide. AEP serves millions of customers across 11 states. It operates in the generation, transmission, and distribution of electricity, providing power to residential, commercial, and industrial customers. AEP generates electricity using diverse sources, including coal, natural gas, nuclear, and renewable energy like wind and solar. The company maintains a vast transmission network that delivers electricity from power plants to local distribution systems, ensuring a stable and reliable power supply. AEP is actively involved in renewable energy initiatives, investing in wind farms and solar facilities to diversify its energy portfolio and reduce its environmental impact. Additionally, the company engages in community outreach, supporting education, environmental conservation, and various social initiatives.

American Electric Power Careers

Join the dynamic team at American Electric Power (AEP), one of the largest electric utilities in the United States, and ignite your career with a company known for its commitment to innovation and leadership in the energy sector.

Opportunities Await

At AEP, we offer a multitude of job opportunities that cater to a variety of skills and professional interests. Whether you're seeking an entry-level position or a more senior role, our diverse range of employment options ensures that there's a place for every ambitious individual in our team.

Grow and Innovate

Embark on a journey of growth and professional development with AEP. Our company is at the forefront of the energy industry’s transformation, integrating sustainable and innovative practices that not only lead the market but also contribute to a greener planet. Engage in work that challenges the status quo, pushing the boundaries of what is possible in the energy sector.

Culture and Benefits

AEP is dedicated to fostering a culture of diversity and inclusion, where every team member’s contribution is valued. We offer competitive benefits that support the health, well-being, and financial security of our employees and their families. From comprehensive health benefits to professional development programs and diversity training, AEP ensures that our team is equipped for both personal and professional success.

Internship Programs

Kickstart your career with an AEP internship. Our programs provide invaluable industry experience and networking opportunities that pave the way for future employment. Interns at AEP work on real projects, learn from seasoned professionals, and gain the hands-on experience necessary to succeed in the fast-paced world of energy.

Leadership and Development

Leadership at AEP means more than guiding teams – it involves inspiring change and driving innovation. With leadership development programs, employees are prepared to take on challenging roles that shape the future of the company and the industry. Our focus on leadership and continuous improvement creates an environment where ambitious professionals can thrive.

Join Our Team

Explore the career possibilities at American Electric Power today. Search open positions that match your skills and interests. We are constantly hiring new talent and look for passionate, curious, and solution-driven team players. Prepare your resume, ace the interview, and join a company where your career can flourish.

Stay Connected

Keep up to date with the latest at AEP by following our careers blog. Gain insider perspectives, industry-leading insights, and career tips that you can put to use today—all from the people who work here.

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Explore American Electric Power Jobs

Whether you're a seasoned professional or new to the industry, AEP offers a dynamic work environment where innovation, leadership, and growth are part of everyday life. Join us in powering a new and brighter future for everyone.
Learn more about American Electric Power
Size
16,688 employees
Market Cap
$48.8 billion
Industry
Energy & Utilities
Net Income
$2.2 billion
Founded
1906
5 Year Trend
+0.5%
Revenue
$14.9 billion
NASDAQ
AEP
* Ladders Estimates

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