Tata Consultancy Services

Benchtop Support Engineer

Tata Consultancy Services$110K — $120K *
Pharmaceuticals & Biotech
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in Identity & Access Management (IAM)
  • Proficiency in Active Directory (AD) administration and authentication protocols
  • Experience with service account lifecycle management and privileged access controls
  • Understanding of enterprise Identity Management tools like Sailpoint
  • Working knowledge of endpoint detection and response (EDR) platforms such as CrowdStrike Falcon
  • Familiarity with lab environments and associated security risks
  • Knowledge of vulnerability management concepts including OS patching and network exposure

Responsibilities

  • Administer user/service accounts and manage OU structures within Active Directory
  • Enforce allow/deny list mechanisms in compliance with security policies
  • Maintain and oversee privileged access controls and service account lifecycles
  • Manage endpoint security utilizing EDR platforms
  • Ensure compliance with lab data system protocols and security standards
  • Contribute to ITSM platform management for demand intake and support ticketing
  • Utilize monitoring tools for network security and system log analysis

Benefits

  • Discretionary Annual Incentive
  • Comprehensive medical coverage including dental and vision
  • Family support benefits, including maternal and parental leaves
  • Insurance options for auto, home, and identity theft protection
  • Convenience perks such as commuter benefits and training reimbursement
  • Generous time off policy including vacations and holidays
  • Legal assistance and financial support programs including 401(k) and performance bonuses
Full Job Description
Identity & Access Management
• Proficiency in Active Directory administration: OU structure, Group Policy Objects (GPOs), user/service account management, and authentication protocols including RC4/NTLM/Kerberos.
• Understanding of allow/deny list enforcement mechanisms within AD and Lab OU environments.
• Experience with service account lifecycle management and privileged access controls.
• Understanding of enterprise Identity Management tools (Sailpoint)

Endpoint & OT Security
• Working knowledge of endpoint detection and response (EDR) platforms, particularly CrowdStrike Falcon.
• Understanding of OT/lab network architecture, including isolated or semi-isolated lab network segments, instrument connectivity, and associated security risks.
• Familiarity with USB restriction and software control policies on Windows endpoints.
• Knowledge of vulnerability management concepts: OS patching, EOL systems, open file shares, and network-level exposure.

Lab & Instrument Environment Familiarity
• Understanding of how lab instruments authenticate to networks and the dependencies that exist between shared accounts and instrument operation.
• Familiarity with Transparent Screen Lock (TSL) or similar technologies for instrument session management.
• Awareness of lab data systems such as NuGenesis (SDMS), Empower (Waters), or similar scientific data and chromatography platforms is a plus.
• Awareness of working in Biopharma Laboratory Environments
• Awareness of GxP and Information Security compliance constraints
• Familiarity with ITIL ITSM principles

Tools & Platforms
• ServiceNow or equivalent ITSM platform for demand intake and ticket management.
• BeyondTrust or equivalent privileged access management and remote support tooling.
• Microsoft Windows Server and Windows 10/11 administration.
• Familiarity with network monitoring and log analysis tools.
• Proficiency in PowerShell preferred.

Salary Range: $110,000- $120,000 a year

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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About Tata Consultancy Services

Tata Consultancy Services (TCS) is an Indian multinational information technology (IT) services and consulting company, headquartered in Mumbai, Maharashtra, India. It is a subsidiary of Tata Group and operates in 149 locations across 46 countries. TCS is the largest Indian company by market capitalization and is ranked 11th on the Forbes Global 2000 list of the world's biggest public companies. TCS is also the second-largest IT services company in the world by revenue and the largest employer of women in India. The company provides services in areas including IT, consulting, and business solutions.
Learn more about Tata Consultancy Services
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